[Hiring] Customer Service Representative @Interviews Chat

Interviews Chat; Deutschland; Remote; EUR 42.000 - 65.000; Vollzeit

Zusammenfassung

A leading tech company is seeking a remote Customer Service Representative to assist users with their queries about the web app and extensions. This role involves troubleshooting issues and improving support documentation. Ideal candidates should have experience in customer service, effective written communication skills, and a proactive approach. Join our small, mission-driven team to make a real impact in helping people prepare for interviews.

Qualifikationen

• Experience in customer service or support roles.
• Ability to communicate effectively through written channels.
• Familiarity with web applications and troubleshooting.

Aufgaben

• Handle incoming support inquiries via email and chat.
• Assist users with questions about web app and extensions.
• Escalate bugs to the development team and improve support docs.

Kenntnisse

Proactive communication

Empathy

Troubleshooting

Jobbeschreibung

Jul 30, 2025 - Interviews Chat is hiring a remote Customer Service Representative. Salary: $50k - $75k. Location: Worldwide.

We’re looking for a proactive and empathetic Customer Service Representative to join our fully remote team and support our fast-growing global user base. At Interviews Chat, users rely on us to help them prepare for interviews and succeed in real time — and your role will be essential in making sure they feel confident and supported every step of the way.

You’ll handle incoming support inquiries via email and chat (no phone support), helping users with questions about our web app, Chrome extension, and desktop app. Many of these questions relate to our core product, Interview Copilot, which listens to interviews in real time and provides helpful answers and suggestions on screen. You'll help users troubleshoot, understand how to use it effectively, and get the most out of their sessions.

You’ll also escalate bugs or edge cases to the dev team, and contribute to improving help docs, internal guides, and support processes. We're building fast and learning from every interaction.

This is a fully remote role open to English-speaking candidates worldwide. We're a small, mission-driven team, so you'll have real autonomy and a visible impact. If you love helping people, enjoy figuring things out, and want to be part of something that actually changes lives, we’d love to hear from you.