[Hiring] Customer Opinion Research Analyst @transcosmos (TCIS)

transcosmos (TCIS); Deutschland; Remote; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

A leading BPO company is seeking a Customer Opinion Research Analyst to remotely collect and analyze customer feedback. Responsible for interpreting data and preparing reports to enhance customer experience. Candidates should have fluency in English and a strong focus on customer service. This position offers competitive salary and benefits, with a commitment to employee development and teamwork.

Leistungen

Competitive salary

Cafeteria benefit package

Paid training

Team building activities

Multicultural environment

Qualifikationen

• Fluency in English (C1) required.
• Ability to categorize customer feedback effectively.
• Experience in BPO or customer service environments preferred.

Aufgaben

• Collect and analyze customer feedback from various channels.
• Categorize data and prepare reports for business decisions.
• Conduct market research and product comparisons.

Kenntnisse

Data gathering

Data analysis

Presentation skills

Customer service orientation

Multitasking

Ausbildung

High school diploma or equivalent, College level preferred

Tools

Microsoft Office

General troubleshooting tools

Jobbeschreibung

Aug 11, 2025 - transcosmos (TCIS) is hiring a remote Customer Opinion Research Analyst. Salary: competitive salary and benefits. Location: Hungary.

“Listening. Analyzing. Empowering Your Business.”

Join the dynamic team at Transcosmos in Debrecen, supporting the global TCIS Internal Service Desk!

The Customer Opinion Research Analyst is responsible for collecting and analyzing customer feedback from various channels to assess satisfaction and identify trends. This role involves categorizing and monitoring data, interpreting results, and preparing detailed reports to support strategic business decisions. The ideal candidate is skilled in data gathering, analysis, and presentation, with a strong focus on delivering actionable insights that enhance the customer experience.

Contract type: Full-Time

Service opening: Mon-Sun: 08:00-17:00

Work mode: remotely: Anywhere nationwide (within Hungary)

Requirements

What You’ll Be Doing:

• Read and manually categorize customer comments in English to identify key issues and feedback themes.
• Conduct internet research to gather information on software problems reported by customers.
• Daily reporting.
• Analyze collected data and create clear, concise summaries and presentations using PowerPoint.
• Perform market research and product comparisons to identify strengths, weaknesses, and opportunities for improvement.

What You Bring:

• At least High school diploma or equivalent, College level preferred

• Fluency in English(C1)
• Basic proficiency in Microsoft Office and general troubleshooting tools
• Highly customer focused mindset — patient, empathetic, and solution-oriented
• Ability to multitask, stay organized, and follow procedures
• Prior experience in BPO and Customer Service and/or technical account

Benefits

Why Join Us?

Transcosmos is proud to offer such a fantastic and unique working environment, built on a successful family culture of ambition, experience and teamwork. We are proud to promote longevity and progression at every level.

• Competitive salary and cafeteria benefit package
• Paid training to equip you with everything you need

• Team building and free time activities
• A fun, multicultural team that values your input
• Ongoing growth and development in a dynamic BPO environment

Apply now and join us in supporting smarter energy — one customer conversation at a time.

Work mode: remotely: Anywhere nationwide (within Hungary)

About the company

Since we began in 1966, Transcosmos has become a global leader in the Business Process Outsourcing (BPO) industry and today employs 45,000 talented staff in over 160 different locations around the world, including Hungary, Poland, UK and the Philippines!

Transcosmos' is passionate about 'people & technology' and specialise in 24/7 Customer, Technical & Business Support services in over 25 different languages including English, Spanish, German, French, Mandarin, Japanese, Korean, Thai and many more!

...JOIN OUR TEAM TODAY...