[Hiring] Claims Technician, Total and Permanent Disability @Desjardins Financial Security

Desjardins Financial Security; Deutschland; Remote; EUR 30.000 - 43.000; Vollzeit

Zusammenfassung

A financial services organization is hiring a remote Claims Technician to process life and health insurance claims. Candidates should have a college diploma and at least a year of relevant experience. Knowledge of French and advanced English proficiency are required. The role offers a competitive salary and benefits including flexible vacation and a pension plan.

Leistungen

Competitive salary and annual bonus

4 weeks of flexible vacation

Defined benefit pension plan

Group insurance including telemedicine

Reimbursement of health and wellness expenses

Qualifikationen

• Minimum of one year of relevant experience.
• Knowledge of French is required.
• Advanced proficiency in English.

Aufgaben

• Process claims in accordance with insurance policy.
• Support experienced employees with analysis.
• Communicate with partners and clients for information.

Kenntnisse

Action oriented

Customer Focus

Decision quality

Nimble learning

Situational adaptability

Ausbildung

College diploma in a related field

Jobbeschreibung

Overview

Sep 23, 2025 - Desjardins Financial Security is hiring a remote Claims Technician, Total and Permanent Disability. Salary: competitive salary and annual bonus. Location: Canada.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This role involves processing life and health insurance claims, promoting occupational health, and managing disabilities.

• Provide discipline-specific technical support to help your unit carry out its activities, initiatives, and processes in accordance with established policies and procedures.
• Support more experienced employees and assist with technical work and analysis involving processes, information management, and data processing.
• Process claims in accordance with the contractual clauses of the insurance policy.
• Escalate more complex claims to another processing level, if applicable.
• Establish the benefit amount, determine the payable period (for PTD: integration), proceed with payment, and carry out the necessary follow-up (e.g., close the file or continue making payments).
• Assist insureds with the CPP or QPP application process.
• Calculate and explain deductions and negotiate reimbursements if necessary.
• Communicate with partners, professionals, and clients to obtain and provide information, justifications, and interpretations.
• Communicate with claims management offices across the country (Lévis, Montreal, Toronto, Calgary, and Vancouver).

Qualifications

• College diploma in a related field
• Minimum of one year of relevant experience
• Knowledge of French is required
• Advanced proficiency in English due to the nature of the duties or work tools, or because the position involves interactions with English-speaking partners, members, and/or clients

Requirements

• Action oriented
• Customer Focus
• Decision quality
• Differences
• Nimble learning
• Plans and aligns
• Situational adaptability

Benefits

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

Company Description

Desjardins Group is the largest cooperative financial group in North America. We\'re the choice for over 52,000 employees and we\'re named one of Canada\'s top employers by Mediacorp and Forbes. We offer a full range of financial products and services and share our expertise in personal services, business services, wealth management, life and health insurance, and property and casualty insurance.