[Hiring] Automation Support Engineer @Cerby

Cerby; Deutschland; Remote; EUR 51.000 - 69.000; Vollzeit

Zusammenfassung

A technology company is hiring a remote Automation Support Engineer to monitor and enhance automation systems. Responsibilities include supporting operations, troubleshooting issues, and collaborating with teams. Ideal candidates have 1-3 years in automation support and experience with JavaScript. Strong problem-solving skills and ability to analyze logs are essential. This role offers a chance to improve automated flows in a dynamic environment.

Qualifikationen

• 1-3 years of experience in automation support, QA, NOC, or IT operations.
• Experience working with JavaScript (TypeScript is a plus).
• Strong problem-solving skills and ability to work with logs.

Aufgaben

• Support day-to-day operations of automation platform.
• Analyze and debug failed automation executions.
• Collaborate with teams to troubleshoot automation issues.

Kenntnisse

Automation support experience

JavaScript (TypeScript a plus)

Troubleshooting web technologies

Problem-solving skills

REST APIs and JSON experience

Communication skills

Organized and process-driven

Familiarity with monitoring tools

Ability to work independently

Tools

Git

Jira

Zendesk

Datadog

Jobbeschreibung

Aug 31, 2025 - Cerby is hiring a remote Automation Support Engineer. Location: USA.

We're seeking an Automation Support Engineer to join our team and help monitor, troubleshoot, and enhance Cerby’s automation systems. This is a hands-on, cross-functional role focused on supporting day-to-day automation operations, ensuring uptime, and continuously improving our automated flows.

Shift: 9AM - 6PM CEST / 2AM - 11AM Central Time

What You’ll Do

• Support day-to-day operations of Cerby’s automation platform, ensuring reliability and performance.
• Analyze and debug failed automation executions using logs, browser tools, and internal dashboards.
• Collaborate with engineering and support teams to troubleshoot automation issues and escalate where needed.
• Monitor alerts and automation queues to resolve errors and delays proactively.
• Review and adjust XPath, selectors, or flow parameters to adapt to app UI changes.
• Contribute to automation testing and quality assurance cycles.
• Document known issues, root causes, and solutions in a support knowledge base.

What We’re Looking For

• 1–3 years of experience in automation support, QA, NOC, or IT operations.
• -1+ year working with JavaScript (TypeScript is a plus), coding, testing, debugging, and automation techniques.
• Experience troubleshooting web technologies (HTML/CSS) using the browser’s developer tools.
• Strong problem-solving skills and ability to work with logs, error traces, and system outputs.
• Experience working with REST APIs and JSON.
• Ability to communicate clearly with both technical and non-technical stakeholders.
• Organized, process-driven mindset with attention to detail.
• Familiarity with monitoring tools (e.g., Datadog), version control (Git), and ticketing systems (e.g., Zendesk, Jira).
• Ability to work independently and as part of a distributed team.
• Available for on-call or rotational support schedules.

Nice to Have

• Experience with RPA platforms or workflow automation tools.
• Exposure to authentication mechanisms (e.g., MFA, OAuth).
• Basic experience writing or maintaining test scripts.
• Background in SaaS operations or identity and access management.