[Hiring] Account Manager @Folio

Folio; Deutschland; Remote; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A hospitality technology company is seeking a remote Account Manager to guide hotel clients through onboarding and ensure long-term success. The candidate should have experience in Account Management or Customer Success, and the ability to build strong customer relationships. Remote work is supported with competitive benefits, and frequent travel to meet clients is expected.

Leistungen

Competitive compensation

Health benefits

Flexible PTO

Qualifikationen

• 2+ years in Account Management, Customer Success, or Implementation in B2B SaaS.
• Strong organizational and multitasking skills.
• Ability to communicate clearly with diverse stakeholders.

Aufgaben

• Be the main contact for hotel customers guiding them from onboarding to success.
• Lead implementation and ensure smooth go-lives for customers.
• Travel to meet customers for enhancing relationships.

Kenntnisse

Account Management

Customer Success

Project Leadership

Clear Communication

Relationship Building

Tools

HubSpot

Jobbeschreibung

Aug 12, 2025 - Folio is hiring a remote Account Manager. Location: USA timezones.

Join Folio’s GTM team and help hotel’s thrive by ensuring they get the most out of our procure-to-pay platform. From onboarding to long-term growth, you’ll be the go-to guide, advocate, and cheerleader. If you love building relationships, solving problems, and making customers feel supported every step of the way, this role is for you.

What excites you

• Being the primary point of contact for hotel customers from the moment they sign, guiding them from onboarding through activation and into long-term success

• Leading implementation; coordinating kickoff calls, configuring accounts, and making sure each customer has a smooth, confident go-live

• Teaching customers how to get the most out of Folio through tailored trainings, live demos, and success playbooks

• You’re excited to travel and meet customers and users face-to-face. You appreciate that nothing beats an on-site visit to build trust and understand their world up close

• Building strong, trusted relationships with operators, general managers, and finance teams across hotels and management companies

• Staying close to your accounts; tracking adoption, anticipating needs, and jumping in before something becomes a problem

• Coordinating with support and product to make sure customer issues are resolved quickly, clearly, and with care

• Spotting opportunities for customers to grow with us, whether that’s adding new users, sites, or features

• Representing the customer internally; bringing thoughtful feedback to the team to help shape what we build next

What excites us

• You’ve spent a couple of years in Account Management, Customer Success, or Implementation at a Hospitality or B2B SaaS company and you like wearing multiple hats

• You get energy from leading projects, running trainings, and being the go-to for your customers

• You communicate clearly, build trust easily, and know how to navigate different stakeholders with confidence

• You’re organized, detail-oriented, and thrive when you’re juggling multiple priorities across a portfolio of accounts

• You love fast-paced environments; you’re resourceful, proactive, and don’t wait around for someone else to fix things

• You’ve used HubSpot or a similar CRM to stay on top of customer relationships and workflows

• You’ve worked on products with multiple user types, layered implementations, or interesting edge cases (bonus points!)

• Bonus! You’ve spent time in or around hotels or know the ins and outs of hospitality, procurement, or finance

Working at Folio

• We're a remote-first company. Quarterly, we travel to work together in-person and stay with one of our hotel partners.

• For the most part, we rely on Google Meet, Linear, Notion, and Slack to make decisions and get things done day-to-day.

• You will have the opportunity to travel frequently and meet our customers in person

• We're a small team who work collaboratively and meet daily for stand up

• We offer competitive compensation, health benefits, flexible PTO, and a remote-first work environment

• We value transparency, humility, and getting things done and we’re building a culture where people can do their best work and grow quickly.

What we value

• Craft. We take pride in our work, find joy in execution, and believe that the best companies are built at a steady yet resilient pace.

• Optimism.We believe in ourselves and each other and know anything is possible with the right amount of hustle and grit.

• Ownership.We love making things better and have a strong sense of shared responsibility over everything we create together.

• Hospitality.The industry we’re building for has a culture of service to others, and we bring that energy to how we work together each day.