Higher Education Account Executive – Midwest/Great Lakes

Jobtailor; Deutschland; Vor Ort; EUR 55.000 - 85.000; Vollzeit

Zusammenfassung

Nelnet Campus Commerce is seeking an experienced Sales/Account Manager to service and expand relationships with higher education accounts. You will retain current clients, identify upsell opportunities, and work with sales leadership to generate new business with existing and prospective clients.

You will coordinate across departments, deepen ERP system knowledge, and ensure high client satisfaction through proactive engagement, contract management, and responsive support at campuses nationwide.

Qualifikationen

• Bachelor's degree, or equivalent, preferably in business and/or technology.
• Minimum of 3-5 years of sales and account management experience.
• Background in the Higher Education market is a plus.
• Experience with billing, payment processing and eCommerce services is helpful.
• Experience with commonly utilized ERP systems within Higher Education (Oracle – PeopleSoft, Cloud, Ellucian – Banner, Colleague, Power Campus, Workday, Jenzabar, etc.) is preferred.

Aufgaben

• Retain current higher education accounts designated in territory.
• Grow existing client base, while identifying upsell and cross-sell opportunities.
• Work collaboratively with sales leadership to assist with the generation of new business opportunities with current and prospective clients.
• Build positive line of communication to maintain and enhance relationships with clients.
• Ownership of overall client satisfaction by proactively anticipating client needs.
• Meet on campus at least one time per year to deliver an annual account review.
• Assist in the coordination of sales and product revisions to existing clients.
• Expand knowledge base of different ERP systems and how they integrate with Nelnet Campus Commerce solutions.
• Work closely across Nelnet Campus Commerce department lines to resolve client related problems and issues.
• Develop intimate understanding of client needs and the practical application of Nelnet Campus Commerce solutions on their campus through client interaction.
• Advocate for client needs, such as new features, services and programs needed to enhance the level of services and solutions offered by Nelnet Campus Commerce.
• Actively participate in the evaluation of new product client requests.
• Work closely with technical support to understand the breadth and limitations of the client product solutions.
• Coordinate and assist in the creation and distribution of client communications.
• Generate, complete and track project and change request forms, documenting these activities in Salesforce.
• Leverage relationships to expand Nelnet Campus Commerce solutions utilized by exiting clients.
• Attend trade shows, conference and other events as needed to support client communication and engagement.
• Gather competitive information to assist in continually evaluating market position.
• Review client contracts, maintain contract end dates, and proactively engage the client to extend/review the term and product offering.
• Work collaboratively with the BDE, Account Managers, and other departments to develop a strategic customer service plan and to resolve any customer issues.

Kenntnisse

Sales

Account Management

Client Relationships

Ausbildung

Bachelor's degree in business/tech

Tools

Oracle PeopleSoft

Ellucian Banner

Workday

Jenzabar

PowerCampus

Jobbeschreibung

Responsibilities

• Retain current higher education accounts designated in territory.
• Grow existing client base, while identifying upsell and cross-sell opportunities.
• Work collaboratively with sales leadership to assist with the generation of new business opportunities with current and prospective clients.
• Build positive line of communication to maintain and enhance relationships with clients.
• Ownership of overall client satisfaction by proactively anticipating client needs.
• Meet on campus at least one time per year to deliver an annual account review.
• Assist in the coordination of sales and product revisions to existing clients.
• Expand knowledge base of different ERP systems and how they integrate with Nelnet Campus Commerce solutions.
• Work closely across Nelnet Campus Commerce department lines to resolve client related problems and issues.
• Develop intimate understanding of client needs and the practical application of Nelnet Campus Commerce solutions on their campus through client interaction.
• Advocate for client needs, such as new features, services and programs needed to enhance the level of services and solutions offered by Nelnet Campus Commerce.
• Actively participate in the evaluation of new product client requests.
• Work closely with technical support to understand the breadth and limitations of the client product solutions.
• Coordinate and assist in the creation and distribution of client communications.
• Generate, complete and track project and change request forms, documenting these activities in Salesforce.
• Leverage relationships to expand Nelnet Campus Commerce solutions utilized by exiting clients.
• Attend trade shows, conference and other events as needed to support client communication and engagement.
• Gather competitive information to assist in continually evaluating market position.
• Review client contracts, maintain contract end dates, and proactively engage the client to extend/review the term and product offering.
• Work collaboratively with the BDE, Account Managers, and other departments to develop a strategic customer service plan and to resolve any customer issues.

Requirements

• Bachelor's degree, or equivalent, preferably in business and/or technology.
• Minimum of 3-5 years of sales and account management experience.
• Background in the Higher Education market is a plus.
• Experience with billing, payment processing and eCommerce services is helpful.
• Experience with commonly utilized ERP systems within Higher Education (Oracle – PeopleSoft, Cloud, Ellucian – Banner, Colleague, Power Campus, Workday, Jenzabar, etc.) is preferred.