High Level AI CSR In Scottsdale, AZ

TEKsystems; Deutschland; Hybrid; EUR 30.000 - 31.000; Teilzeit

Benefits dieser Stelle

Weekly pay

Hybrid after training

1-month paid training

Benefits after conversion

M-F 8-5 schedule

Zusammenfassung

TEKsystems in Scottsdale, AZ is seeking a Customer Service Support professional with high-level AI skills. The role offers 1 day of remote work and 4 days in-office after training, with 30 days on-site training.

The base pay is $25/hour, with the possibility of conversion to a longer-term position. The job requires CRM experience, Salesforce exposure, and strong troubleshooting across phone, email and chat channels.

Qualifikationen

• Experience in customer support across phone, email and chat channels.
• CRM experience and Salesforce exposure preferred.
• Technical troubleshooting skills are required.
• Stable job tenure with last 3 roles of 15+ months is expected.

Aufgaben

• Build and maintain SME knowledge of processes and solutions for the role.
• Resolve customer issues via phone, email or chat and guide to best solution.
• Manage Salesforce Cases and adhere to performance targets.
• Share process or performance improvement ideas with the Support Manager.
• Workload split: 80% calls and 20% email/chat.

Kenntnisse

Customer support

Tech support

CRM experience

Salesforce

MS Dynamics

Troubleshooting

Phone support

Email & chat

Tools

Salesforce

MS Dynamics

CRM

Jobbeschreibung

Customer Service Support (high level & need AI skills and knowledge) in Scottsdale, Arizona

1 day wfh/remote & 4 days in-office in Scottsdale after training - $25 hour

100% on-site during first 30 days of training

Highlights

• Microsoft Office experience, CRM experience preferred, Case Experience, interpersonal skills via phone, email and chat
• Beautiful and brand new building located in Scottsdale!
• Opportunity to be converted after 6 months

Benefits of the role:

• Opportunity to work for one of the most innovative companies
• Once/if converted amazing benefits and salary packages
• Benefits through contract with TEK available on the first day of each month
• Weekly pay
• Opportunity to work with cutting edge technology company
• M-F, 8-5pm Schedule
• 1-month long paid training

Necessary Experience/Skills:

• Comfortable working with Chat, Email, & Phone
• Customer support, Email, Chat
• Would love to find someone who also has tech support experience
• Salesforce
• CRM, MS Dynamics
• Strong Job tenure, no job hopping - must be in last 3 roles for 15 months or more at least
• Technical Skills are needed, troubleshooting expertise

Description

• Build and maintain subject matter expertise of processes and solutions related to this role
• Resolve customer issues via phone, email or chat by determining the cause of the problem; selecting and explaining the best solution and expediting correction or resolution
• Salesforce Cases
• Meet personal/team performance targets around phone and case metrics
• Send process or performance improvement suggestions to your Support Manager
• The work is broken down 80% calls & 20% email and chat

Job Type & Location

This is a Contract to Hire position based out of Scottsdale, AZ.

Pay and Benefits

The pay range for this position is $25.00 - $26.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

If eligible, the benefitsavailable for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Scottsdale,AZ.

Application Deadline

This position is anticipated to close on Sep 16, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.