Customer Service Representative - Collections Department

TEKsystems; Deutschland; Hybrid; EUR 24.000 - 26.000; Vollzeit

Benefits dieser Stelle

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability (short & long-term)

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off / PTO

Zusammenfassung

TEKsystems is actively hiring for a Collections Counselor role with a Fortune 100 Financial Institution in the Phoenix area. The position offers a hybrid schedule with most work performed remotely after training and only one week onsite per quarter, providing a stable, structured call-center environment.

Post-training, shifts run Monday-Saturday with two daily options; pay ranges between $20.85 per hour, with eligibility for standard benefits.

Qualifikationen

• Experience managing inbound and outbound calls in a call center.
• Familiarity with auto-dialer systems and call metrics.
• Ability to provide financial guidance and solutions to customers.

Aufgaben

• Manage inbound and outbound customer calls in a call center environment.
• Work within an auto-dialer system.
• Handle early-stage collections (1-30 days past due).
• Average 80-120+ calls per day.
• Provide financial guidance and solutions to customers.
• Support consumer loan and credit card accounts.

Kenntnisse

Call center experience

Auto-dialer systems

Financial guidance

Customer service

Jobbeschreibung

TEKsystems is actively hiring career-driven professionals for a Collections Counselor opportunity with a Fortune 100 Financial Institution in the Phoenix area.

Job Details:

• Hybrid Schedule - Work primarily from home after training
• Minimal Onsite Requirement - Only 1 week per quarter onsite
• Fortune 100 Experience - Build your career with a top-tier financial institution
• Consistent Schedule & Stability

Key responsibilities include:

• Managing both inbound and outbound customer calls in a call center environment
• Working within an auto-dialer system
• Handling early-stage collections (1-30 days past due)
• Averaging 80-120+ calls per day
• Providing financial guidance and solutions to customers
• Supporting consumer loan and credit card accounts

Training:

• 8:00 AM - 4:30 PM, Monday-Friday
• First week onsite

Post-Training:

• Monday - Saturday (5-day workweek)
• Shifts: 9:30 AM - 6:00 PM and 10:30 AM - 7:00 PM (varies seasonally)

Work Environment:

• Onsite requirement limited to 1 week per quarter
• Majority of work performed remotely from home
• Structured, team-oriented call center environment with support and coaching

Job Type & Location

This is a Contract position based out of Scottsdale, AZ.

Pay and Benefits

The pay range for this position is $20.85 - $20.85/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Scottsdale, AZ.

Application Deadline

This position is anticipated to close on Sep 12, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.