Help Desk CSR In Scottsdale, AZ

TEKsystems; Deutschland; Hybrid; EUR 30.000 - 31.000; Vollzeit

Benefits dieser Stelle

Weekly pay

Benefits through TEK contract

1 month paid training

Zusammenfassung

TEKsystems is seeking a Customer Service Support specialist in Scottsdale, AZ. This contract-to-hire role involves 80% phone calls and 20% email/chat, with 1 month of paid training and a path to a permanent position after six months.

The role requires Microsoft Office, CRM, Salesforce, and MS Dynamics experience, plus strong technical troubleshooting and tenure in recent roles. Hybrid work arrangement begins with on-site training.

Qualifikationen

• Experience with customer support via phone, email and chat.
• Salesforce and CRM experience required.
• Strong tenure in last 3 roles (min 15 months each).
• Technical troubleshooting skills required.

Aufgaben

• Build and maintain subject matter expertise of processes and solutions related to this role.
• Resolve customer issues via phone, email or chat by determining the cause and expediting resolution.
• Salesforce Cases handling.
• Meet personal/team performance targets around phone and case metrics.
• Submit process or performance improvement suggestions to Support Manager.
• Workload: 80% calls, 20% email and chat.

Kenntnisse

Microsoft Office experience

CRM experience

Case Experience

Phone

Email and chat

Tech support

Salesforce

MS Dynamics

Job tenure

Troubleshooting

Tools

Salesforce

MS Dynamics

CRM

Jobbeschreibung

Customer Service Support (high level & need AI skills and knowledge) in Scottsdale, Arizona

1 day wfh/remote & 4 days in-office in Scottsdale after training - $25 hour

100% on-site during first 30 days of training

Highlights:

• Microsoft Office experience, CRM experience preferred, Case Experience, interpersonal skills via phone, email and chat
• Beautiful and brand new building located in Scottsdale!
• Opportunity to be converted after 6 months

Benefits of the role:

• Opportunity to work for one of the most innovative companies
• Once/if converted amazing benefits and salary packages
• Benefits through contract with TEK available on the first day of each month
• Weekly pay
• Opportunity to work with cutting edge technology company
• M-F, 8-5pm Schedule
• 1-month long paid training

Necessary Experience/Skills:

• Comfortable working with Chat, Email, & Phone
• Customer support, Email, Chat
• Would love to find someone who also has tech support experience
• Salesforce
• CRM, MS Dynamics
• Strong Job tenure, no job hopping - must be in last 3 roles for 15 months or more at least
• Technical Skills are needed, troubleshooting expertise

Description

• Build and maintain subject matter expertise of processes and solutions related to this role
• Resolve customer issues via phone, email or chat by determining the cause of the problem; selecting and explaining the best solution and expediting correction or resolution
• Salesforce Cases
• Meet personal/team performance targets around phone and case metrics
• Send process or performance improvement suggestions to your Support Manager
• The work is broken down 80% calls & 20% email and chat

Job Type & Location

This is a Contract to Hire position based out of Scottsdale, AZ.

Pay and Benefits

The pay range for this position is $25.00 - $26.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Scottsdale,AZ.

Application Deadline

This position is anticipated to close on Sep 17, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.