Helpdesk / User Experience Officer

Arendt & Medernach; Konz; Vor Ort; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

A leading law firm in Germany is seeking a Helpdesk / User Experience Officer to enhance the digital workplace experience. The role involves managing IT support, improving user experience, and collaborating with IT teams. Candidates should have a Bachelor’s degree, strong service management skills, and fluency in English and French. The position offers opportunities for personal development within a diverse and vibrant work culture.

Leistungen

Vibrant social life

Equal opportunities

Professional development opportunities

Qualifikationen

• At least 3 years of experience in a similar position.
• Good computer skills including iPhone and iPad configuration.
• Strong knowledge in service management.

Aufgaben

• Support digital workplace experience at Arendt.
• Handle incident and request tickets via IT portal.
• Maintain desktops, laptops, and mobile phones.

Kenntnisse

English proficiency

French proficiency

Service management

Microsoft Office 365

Windows 10 and 11

Ausbildung

Bachelor degree in computer science

Tools

Microsoft 365

Cisco CUCM

Entra ID

Exchange Online

Jobbeschreibung

Arendt & Medernach is the leading independent business law firm in Luxembourg with over 800 professionals. The firm's international team of more than 450 legal experts represents Luxembourg and foreign clients in all areas of Luxembourg business law from its main office in Luxembourg and representative offices in Frankfurt, Hong Kong, London, New York, and Paris.

Our service to clients is differentiated by the end-to-end specialist advice we offer, covering all legal, regulatory, taxation, and advisory aspects of doing business in Luxembourg.

Our firm advises international and domestic clients in all areas of business law relevant to their business activities, ranging from fund formation, banking, insurance, private equity, and real estate to corporate and tax matters.

Given the ongoing development of our firm, we are currently recruiting :

Helpdesk / User Experience Officer (m / f)

Based in Hamm

Your role :

As part of Workplace Services, you will play a pivotal role in supporting the digital workplace experience at Arendt. This position bridges user experience (UX), IT support, and operational excellence. You will contribute to the continuous improvement of internal tools and services, ensuring they are intuitive, efficient, and aligned with business needs. You will also act as a key liaison between end-users and IT teams, helping to resolve issues, implement updates, and drive adoption of new technologies.

• Handle creation and management of incident and request tickets via IT portal, emails, and phone;
• Configure, install, and maintain desktops, laptops, and mobile phones;
• Provide meeting room support and manage video conferencing systems;
• Provide frontline support for workplace tools and services, including Microsoft 365, Intune, and Exchange environments;
• Assist in the deployment and testing of software updates;
• Support IT transformation initiatives such as Windows 11 upgrades and Copilot enablement;
• Participate in onboarding sessions for new employees and promote IT security awareness;
• Manage phone systems and assist with audiovisual setups;
• Apply "user path" (UX) techniques to improve employee experience;
• Develop and maintain technical documentation, configuration records, policies, and CMDB;
• Maintain proactive communication with team members and leadership to ensure alignment on goals and deliverables;
• Share knowledge and contribute to a positive, solution-oriented team culture;
• Ensure implementation of IT infrastructure security measures as per Group IT policies, procedures, standards, and guidelines.

Your profile :

You hold a Bachelor degree or equivalent higher education in computer science;

You have at least 3 years of experience in a similar position and working environment;

You have a perfect command of English and French, both spoken and written;

You have very good knowledge of Microsoft Office 365, Windows 10 and 11 and good computer skills (Entra ID, Exchange Online, Cisco CUCM, Intune enrollment etc.) as well as iPhone and iPad skills (device configuration...);

You have strong knowledge in service management (incident / problem management);

You are familiar with encoding tickets through a tool and escalating incident & security issues;

You have a sense of service and pedagogy with a good team spirit;

You are organized and know how to manage your priorities;

Knowledge of ITIL will be considered as an asset;

Owning Microsoft certifications will be considered as an asset.

Within Arendt, we uphold high standards. Our professionals work with clients on engaging projects, empowered from the start. With a strong local presence in Luxembourg and international reach, we support and train our team members to thrive in a culture of excellence. Specialised teams ensure the right skills are available, allowing for a focus on added value. Our leaders are approachable, providing support and mentoring.

We offer a vibrant social life with numerous events, embracing sports and art, our culture encourages openness and discovery beyond the professional realm. With over 50 nationalities represented, Arendt is committed to the well-being of its staff, serving the best interests of its clients, protecting the environment, and supporting education.

Arendt promotes equal opportunities and value each employee for what they bring to the community. For more information, please refer to our diversity and inclusion policy on our website.

Interested?

If you are interested in this job opportunity, we are looking forward to receiving your application.

All applications will be treated confidentially.

Please be aware that the selected candidate will be required to provide a criminal record (or certificate of good conduct).