Help Desk Clerks - Kaiserslautern

TN Germany; Kaiserslautern; Vor Ort; EUR 35.000 - 55.000; Vollzeit

Zusammenfassung

An established industry player is looking for Help Desk Clerks to support the Kaiserslautern Military Community. This role involves providing timely technical support to both internal and external clients, requiring a blend of technical knowledge and personnel management skills. As part of a dynamic team, you will be responsible for troubleshooting hardware and software issues, managing helpdesk tickets, and maintaining IT asset inventories. The company offers a competitive benefits package, including full medical coverage and a robust 401(k) plan. If you're passionate about technology and customer service, this is an exciting opportunity to make a real impact.

Leistungen

100% Medical Insurance Premiums Paid

401(k) with Industry Leading Match

Generous Paid Leave

Professional Development Opportunities

Casual Work Environment

Qualifikationen

• Associate's degree or equivalent experience required.
• Proficiency in English and German at level 4.

Aufgaben

• Provide technical support via phone and in person.
• Install and configure hardware and software.
• Monitor helpdesk tickets in a timely manner.

Kenntnisse

Technical Support

Customer Service

Problem Solving

ITIL Knowledge

Documentation Skills

Ausbildung

Associate's Degree in Management

Experience in Facility Work Reception Management

Tools

Microsoft Office

Jobbeschreibung

Social network you want to login/join with:

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Client:

IDS International

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

366ffbcd9223

Job Views:

1

Posted:

30.04.2025

Expiry Date:

14.06.2025

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Job Description:

Why IDS?
IDS believes in resolving conflict, building innovative approaches to do so. Combining operational expertise with an intimate understanding of today’s greatest challenges, we bring our customers the solutions required for success in a complex and multidimensional world. IDS tailors solutions for a diverse range of government, military, nonprofit, and public-sector clients. Outstanding past performance built IDS’s reputation as the leading provider of support for multifaceted operations.

IDS International are seeking Help Desk Clerks (HDC) to support the “Total Maintenance Contract for the Kaiserslautern Military Community.” The HDCs are responsible for overseeing timely delivery of quality technical support service to clients, whether they are internal clients working for the same company or external clients who have contracted technical support service. This requires both knowledge of the software or hardware systems being supported and effective personnel management skills. This position is contingent upon contract award.

Responsibilities:

• Provide services via phone and in person to users for both standard and non-standard hardware and software systems.
• Respond to user questions concerning problem resolution status.
• Install and configure new hardware devices and software applications.
• Assist in the development and maintenance of helpdesk documentation and training materials.
• Build PCs for new employees and provide upgrades for existing employees.
• Configure and reset application and network access accounts where required.
• Coordinate with users for setups, installations, and upgrades.
• Monitor and manage helpdesk tickets through an ITIL aligned ticketing system in a timely manner.
• Thoroughly document problem resolutions and customer interactions.
• Provide assistance with IT asset inventory management.
• Work remotely with vendors to troubleshoot unique hardware and software systems.
• Maintain printers, scanners, and smartphones.
• Research and remain current in software and hardware technologies to provide accurate responses to user questions.

Required Qualifications:

• Associate's degree in Management or Office Automation or Foreign Country Equivalent or documented two (2) years of experience in facility work reception management.

Preferred Qualifications:

• HDI Certifications.

Language Requirements:

• English and German at level 4 proficiency: At this level an employee is required to possess a high degree of proficiency in both written and spoken English, including the ability to translate the host country language into precise and correct English, and English into the applicable foreign language. On occasion, an employee at this level might be expected to act as an interpreter in situations where considerable importance attaches to proper word meaning.

Computer Skills:

• Working knowledge of Microsoft Office (Word, Excel, and PowerPoint).

Benefits eligibility may vary based on project site or contract but typical benefits are listed below.

IDS’s competitive benefit package starts you off out on the right foot. Eligibility begins day one.

• Health and Well-being - 100% of employee medical and other insurance premiums are paid by IDS.
• Financial Future – 401(k) with an industry leading match and no waiting period. You are fully vested in all contributions from the start.
• Paid Leave - Generous time off accruals for you to take paid leave, totaling five weeks.
• Professional Development – networking opportunities, informal mentoring, education reimbursement and access to thousands of online professional development resources.
• Casual, fun, and supportive work environment with all the tools and amenities you need to thrive.