Head of SMB Account Management, Germany

Wolt; Berlin; Vor Ort; EUR 80.000 - 120.000; Vollzeit

Zusammenfassung

Wolt is seeking a Head of SMB Account Management for its Berlin office. This role involves leading the SMB Account Management team, overseeing growth strategies, and enhancing relationships with merchants. The ideal candidate will have a proven record in Account Management in the German market and strong leadership skills.

Qualifikationen

• Track record in Account Management, especially in the German market.
• Several years of experience in Key Account Management or revenue teams.
• At least 2 years managing team leads.

Aufgaben

• Oversee performance and growth of SMB Merchant portfolio.
• Build and lead initiatives to drive growth for business.
• Collaborate across functions to improve merchant service.

Kenntnisse

Account Management

Building Business Relationships

Analytical Skills

Data-driven

Team Performance Management

Jobbeschreibung

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Head of SMB Account Management, Germany, Berlin

Client:

Location: Berlin, Germany

Job Category: Other

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EU work permit required: Yes

Job Reference: 8cc6993a9570

Job Views: 2

Posted: 26.06.2025

Expiry Date: 10.08.2025

Job Description:

About the Team

Our SMB AM team manages and owns the partnerships with our top SMB partners in Germany. The team is responsible for fostering and maintaining relationships with our merchants, aiming for sustained growth.

About the Role

As the Head of SMB AM team, you will oversee the performance and growth of our SMB Merchant portfolio and develop the team to manage the expanding portfolio. You will be part of the commercial leadership team and contribute to strategic initiatives across Germany. You will report to the Commercial Director in the Wolt Germany organization.

You're excited about this opportunity because you will

• Build and lead initiatives that drive growth for our business and merchants.
• Invest in people development to ensure team success.
• Drive team performance quarterly using OKRs, addressing market feedback and challenges.
• Collaborate across functions to address merchant pain points and improve service.
• Represent your team effectively in leadership discussions, advocating for their needs.

We're excited about you because

• You have a successful track record in Account Management, especially in the German market.
• You excel at building long-term business relationships.
• You have several years of experience in Key Account Management or revenue teams, including at least 2 years managing team leads.
• You possess strong analytical skills and are data-driven.
• You are proficient in German and English.