Head of Revenue Operations (f/m/x)

Shiftmove; Berlin; Hybrid; Vertraulich; Vollzeit

Zusammenfassung

Shiftmove seeks a RevOps leader to architect and operate a high-performance team focused on SMB and ecommerce. This role demands deep knowledge in revenue engines, Salesforce, and operational metrics, emphasizing a simplification mentality. Join a culture driven by high output and clarity, ready to innovate.

Leistungen

Supportive leadership team

Focused RevOps culture

Resources for success

Qualifikationen

• 2+ years in B2B SaaS RevOps with SMB/ecommerce focus.
• Deep experience in Sales and CS Ops lifecycle models.
• Ability to document, debug, and redesign processes effectively.

Aufgaben

• Lead and scale Sales Ops, CS Ops, Systems, and BI.
• Manage the revenue funnel for SMB and ecommerce.
• Oversee core GTM systems eliminating tech debt.

Kenntnisse

B2B SaaS RevOps experience

Sales Ops expertise

Customer Success Operations knowledge

Salesforce fluency

Chargebee expertise

Planhat proficiency

Simplification focus

Jobbeschreibung

You’ve seen the chaos. Bloated tech stacks, pointless KPIs, siloed functions, over-engineered workflows that no one uses. You’ve always known there’s a better way, and now you get to build it.

This role is your RevOps holy grail: the chance to create the kind of SMB and ecommerce GTM engine that just works. It’s simple. It’s smart. It scales. You’ll be both architect and operator, leading a high-performance team while personally digging into the work that matters.

You’re joining a company and leadership team that gets it. You’ll have the air cover, resourcing, and cultural support to move fast, stay lean, and build the high-output RevOps function you’ve always wanted. You report directly to the VP of RevOps, your thought partner, your amplifier, and your sparring partner.

Location:[Berlin or Remote Germany / Spain / Poland]

What You’ll Own

• Lead & Scale the Team: Grow and guide Sales Ops, CS Ops, Systems, and BI with clarity, decisiveness, and high standards, defining what great RevOps looks like.
• Own Sales & CS Operations: Manage the full revenue funnel for SMB and ecommerce, simplifying processes across churn, renewal, and upsell workflows.
• Build & Optimize Processes: Design scalable workflows, automation, segmentation, and compensation structures that drive predictable results.
• Master the Tech Stack: Oversee core GTM systems like Salesforce, Chargebee, and Planhat, eliminating tech debt and ensuring tools enable impact over maintenance.
• Drive Revenue Infrastructure: Partner with Finance, Product, and BI to own forecasting, pipeline accuracy, and performance KPIs that drive action.
• Define Metrics & Insights: Develop operational blueprints, set meaningful KPIs, and lead planning, forecasting, and territory design for SMB/MM GTM

What You Bring

Must-Haves

• A couple of years in B2B SaaS RevOps, with deep experience in SMB and ecommerce revenue engines
• Domain expertise across Sales and CS Ops, including lifecycle models, segmentation, playbooks, and comp design.
• Proven track record leading and scaling lean, high-performing RevOps teams.
• Absolute fluency in Salesforce, Chargebee, Planhat, and modern GTM tooling.
• Tactical operator at heart, you can document a process, clean a report, debug a sync, and redesign a flow all before lunch.
• Obsessed with simplification. You don’t tolerate overcomplication, and you never ship processes you wouldn’t use yourself.

Nice-to-Haves

• Some experience with enterprise or mid-market sales motions.
• SQL or Looker/PowerBI/Tableau literacy.
• Experience during M&A or tool consolidation phases is a bonus.

What You Get

• You’re not just getting a job, you’re finally getting the environment you’ve been waiting for.
• A leadership team that gets RevOps and gives you the freedom to move fast and break the right things.
• A RevOps org that is respected, trusted, and embedded across GTM, not an afterthought or ticket queue.
• A culture that values builders, not blockers.
• Full support to get the tooling, headcount, and resources you need to win.
• And best of all, a team of smart, ambitious, low-ego people who care deeply about doing things right.

What This Role Is NOT

• Not a programme manager.
• Not a consultant.
• Not a talker.
• Not someone who needs permission to fix what’s broken.
• If you’ve been waiting for a team that values simplicity, clarity, and real impact, you just found your home.