Head of Regional Implementation

DealerSocket (India); München; Presencial; EUR 110.000 - 150.000; Jornada completa

Descripción de la vacante

Solera is seeking an experienced and customer-focused Professional Services Regional Manager to lead the delivery and growth of professional services across the DACH region (Germany, Switzerland, and Austria). This role is responsible for managing customer implementations, consulting engagements, and post-sales service delivery while driving operational excellence and customer satisfaction.

The successful candidate will lead regional professional services teams, collaborate closely with sales

Formación

• 8+ years of experience in Professional Services, SaaS, or enterprise software environments.
• Proven experience managing regional or multi-country service delivery teams.
• Fluent in German and English; additional European languages are an advantage.
• Willingness to travel across the DACH region as required.

Responsabilidades

• Lead Professional Services operations across Germany, Switzerland, and Austria.
• Oversee implementation, onboarding, consulting, integration, and customer success activities for Solera solutions.
• Build and develop high-performing regional teams, including consultants, project managers, and implementation specialists.
• Ensure projects are delivered on time, within scope, and within budget while maintaining high customer satisfaction.
• Partner closely with Sales, Customer Success, Product, and Support teams to align customer outcomes with business objectives.
• Act as a senior escalation point for customers and proactively manage risks and issue resolution.

Conocimientos

German fluency

English fluency

Leadership

Stakeholder management

Educación

Bachelor's degree

Descripción del empleo

Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life's other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.

The Role

Solera is seeking an experienced and customer-focused Professional Services Regional Manager to lead the delivery and growth of professional services across the DACH region (Germany, Switzerland, and Austria). This role is responsible for managing customer implementations, consulting engagements, and post-sales service delivery while driving operational excellence and customer satisfaction.

The successful candidate will lead regional professional services teams, collaborate closely with sales and product organizations, and ensure successful deployment and adoption of Solera solutions. This role requires strong leadership, commercial awareness, and experience managing enterprise customer relationships in a fast-paced technology environment.

What You'll Do

• Lead and manage Professional Services operations across Germany, Switzerland, and Austria.
• Oversee implementation, onboarding, consulting, integration, and customer success activities for Solera solutions.
• Build and develop high-performing regional teams, including consultants, project managers, and implementation specialists.
• Ensure projects are delivered on time, within scope, and within budget while maintaining high customer satisfaction.
• Partner closely with Sales, Customer Success, Product, and Support teams to align customer outcomes with business objectives.
• Act as a senior escalation point for customers and proactively manage risks and issue resolution.
• Drive regional services revenue growth, utilization targets, and operational performance metrics.
• Develop and maintain strong executive-level customer relationships across enterprise accounts.
• Support strategic account planning, renewals, and expansion opportunities in collaboration with commercial teams.
• Standardize delivery methodologies, processes, and best practices across the region.
• Monitor regional market trends, customer needs, and competitive activity to support business growth initiatives.
• Ensure compliance with company policies, contractual obligations, and regional regulatory requirements.

What You'll Bring

• Bachelor's degree in Business, Information Technology, Engineering, or related field.
• 8+ years of experience in Professional Services, Consulting, SaaS, Automotive Technology, or Enterprise Software environments.
• Proven experience managing regional or multi-country service delivery teams.
• Strong project and stakeholder management skills with experience delivering enterprise-scale implementations.
• Demonstrated ability to manage P&L responsibilities, utilization, forecasting, and services revenue targets.
• Excellent leadership, communication, and customer relationship management skills.
• Experience working in matrixed global organizations.
• Fluent in German and English; additional European languages are an advantage.
• Willingness to travel across the DACH region as required.

Preferred Qualifications

• Experience within automotive, insurance, fleet, mobility, or vehicle lifecycle management industries.
• Familiarity with SaaS delivery models, system integrations, and enterprise software deployment methodologies.
• Project management certifications such as PMP, PRINCE2, or Agile certifications are beneficial.

It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company's needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.