Regional Services Leader (gn) DACH

SoftwareONE Deutschland GmbH; Deutschland; On-site; EUR 180,000 - 260,000; Full time

Benefits offered by this job

Flexible working

Hybrid work option

Sabbatical/workation

DEIB & Women in Tech

Job summary

SoftwareOne Deutschland GmbH is seeking an accomplished senior services leader to scale a regional Services organisation across the DACH region. You will own delivery across Professional, Managed, and Support Services, aligning regional execution with the global operating model and driving value for customers.

You will influence senior stakeholders, build leadership capabilities across multiple countries, and drive growth through Go-to-Market collaboration and proactive governance.

Qualifications

• Demonstrated experience leading large-scale Professional, Managed, and Support Services organisations, with accountability for business performance, operational excellence, and sustainable growth.
• A strong commercial mindset, with the ability to drive revenue, profitability, customer satisfaction, and strategic business outcomes in a complex services environment.
• Proven success building, developing, and inspiring high-performing leadership teams across multiple countries, locations, and cultures.
• The ability to influence and align senior stakeholders across Sales, Delivery, Country Leadership, strategic partners, and vendors to achieve shared objectives and accelerate business success.
• Deep expertise in scaling and optimising service delivery organisations, leveraging market insights, modern delivery practices, and strong Go-to-Market collaboration to drive customer value and business growth.

Responsibilities

• Leading the successful delivery of Professional, Managed, and Support Services across DACH, ensuring consistent execution, customer satisfaction, and alignment with global governance standards.
• Optimising regional, remote, and partner delivery capabilities to balance customer outcomes, scalability, operational efficiency, and profitable growth.
• Driving customer adoption, transformation outcomes, and long-term value realisation while ensuring services deliver measurable business impact.
• Owning regional Services performance, including P&L, forecasting, revenue recognition, delivery costs, investments, operational KPIs, and financial targets.
• Partnering with Sales, Marketing, Alliances, vendors, and executive customer stakeholders to grow the Services business and drive successful delivery of strategic engagements.
• Leading proactive risk, escalation, SLA, and governance management to protect customer satisfaction, business performance, and commercial outcomes.
• Driving innovation, automation, standardisation, and continuous improvement to enhance delivery quality, productivity, and scalability.
• Aligning regional execution with portfolio strategy, strategic growth priorities, and the Centres of Excellence framework.
• Building and developing high-performing leadership teams, strengthening succession, talent development, collaboration, and knowledge sharing.
• Acting as a visible executive leader and role model, fostering a culture of accountability, customer focus, performance, and continuous improvement.

Skills

Leadership teams

Stakeholder management

Go-to-Market collaboration

Commercial mindset

Large-scale services

Delivery discipline

Cross-country leadership

Strategic growth

Job description

Why SoftwareOne?

SoftwareOne is a global provider of software and cloud solutions. With a presence in over 70 countries and more than 12,000 professionals, we help organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI. Our people are at the core of everything we do. We enable collaboration across borders, continuous learning, and opportunities to grow in a fast-evolving technology landscape. Whether your focus is on technology, customer success, or business operations, your ideas matter, and your contributions make a difference. Join a global team where you can build your skills, work with leading technologies, and make a real impact for our customers.

The role

• Do you want to lead a high-impact Services organization that connects local execution with global collaboration and directly influences our customers’ experience?
• Are you ready to take ownership of SoftwareOne’s Services delivery across DACH and shape strategic customer outcomes?

Practical information

Location: Germany, Switzerland or Austria | Reports to: Regional President DACH | Team: Regional Services Delivery | Work arrangement: Hybrid | Language requirements: Fluent/Professional level English and German, written and verbal. Visa Requirements: Valid visa for DACH region.

Leading a Services organisation of around 650 people and a substantial Services P&L across DACH, you will align regional execution with the company operating model, strengthen collaboration between Services and Sales, and build the leadership capability needed to scale high-quality delivery across the region.

This leadership role combines business ownership, service delivery excellence, operational performance, and strategic growth across the DACH region. Key responsibilities include:

• Leading the successful delivery of Professional, Managed, and Support Services across DACH, ensuring consistent execution, customer satisfaction, and alignment with global governance standards.
• Optimising regional, remote, and partner delivery capabilities to balance customer outcomes, scalability, operational efficiency, and profitable growth.
• Driving customer adoption, transformation outcomes, and long-term value realisation while ensuring services deliver measurable business impact.
• Owning regional Services performance, including P&L, forecasting, revenue recognition, delivery costs, investments, operational KPIs, and financial targets.
• Partnering with Sales, Marketing, Alliances, vendors, and executive customer stakeholders to grow the Services business and drive successful delivery of strategic engagements.
• Leading proactive risk, escalation, SLA, and governance management to protect customer satisfaction, business performance, and commercial outcomes.
• Driving innovation, automation, standardisation, and continuous improvement to enhance delivery quality, productivity, and scalability.
• Aligning regional execution with portfolio strategy, strategic growth priorities, and the Centres of Excellence framework.
• Building and developing high-performing leadership teams, strengthening succession, talent development, collaboration, and knowledge sharing.
• Acting as a visible executive leader and role model, fostering a culture of accountability, customer focus, performance, and continuous improvement.

What we need to see from you

We are looking for a senior services leader with the commercial depth, delivery discipline, and executive presence to scale a complex regional Services business. You bring:

• Demonstrated experience leading large-scale Professional, Managed, and Support Services organisations, with accountability for business performance, operational excellence, and sustainable growth.
• A strong commercial mindset, with the ability to drive revenue, profitability, customer satisfaction, and strategic business outcomes in a complex services environment.
• Proven success building, developing, and inspiring high-performing leadership teams across multiple countries, locations, and cultures.
• The ability to influence and align senior stakeholders across Sales, Delivery, Country Leadership, strategic partners, and vendors to achieve shared objectives and accelerate business success.
• Deep expertise in scaling and optimising service delivery organisations, leveraging market insights, modern delivery practices, and strong Go-to-Market collaboration to drive customer value and business growth.

Benefits

Our employees are our most valuable asset, and because of that we work actively on creating an environment where you can feel at home and thrive:

• Varying tasks with scope for creativity and development in an internationally connected environment
• Flexible working with the option to work from home
• Time for new perspectives: the option of a sabbatical or workation
• Embracing diversity through equal opportunities, our DEIB strategy, and the Women in Tech initiative
• Structured onboarding with a personal buddy from day one and tailored learning and development opportunities

You can find all country-specific benefits here:

• Benefits Deutschland
• Benefits Schweiz
• Benefits Österreich

Job Function

Services

Accommodations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at [e-mail]. Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.