Head of Operations Technology (m/f/d)

Westwing; München; On-site; EUR 140,000 - 200,000; Full time

Benefits offered by this job

4 office days per week

Work-from-anywhere up to 4 weeks/year

Equity

Job summary

Westwing in Munich is seeking a Head of Operations Technology to own the product and tech behind our operations backbone, including order and warehouse management and customer care across Europe. You will lead a cross-functional team and set the roadmap for scalable, AI-enabled operations.

As the technical authority, you’ll shape workflows, ensure reliability at peak demand, and partner with logistics, finance, and sourcing to translate strategy into measurable KPIs.

Qualifications

• 8+ years in e-commerce, retail, or logistics technology.
• 3+ years leading engineering or product teams.
• Hands-on with Fluent Commerce or another distributed order management system.
• Proven AI-native expertise with production AI solutions (LLM agents, automation, or AI-assisted tools).
• Strong architecture and integration skills for event-driven systems, APIs, middleware, and data flows between SaaS and ERP.
• Track record of taking complex systems through go-live and hypercare phases.

Responsibilities

• Own end-to-end product and tech strategy for the operations platform (Fluent OMS, Reflex WMS, Zendesk, and in-house tools).
• Lead a cross-functional team of engineers and product managers; build ownership and high delivery standards.
• Set development, testing, and deployment standards across the SaaS landscape.
• Ensure reliability and peak performance of operational systems; monitor and manage incidents.
• Collaborate with Logistics, Warehouse, Customer Care, Finance, and Sourcing to translate strategy into a prioritized roadmap with KPIs.
• Manage SaaS vendors and integration partners for alignment and value extraction.
• Drive AI as default in workflows and engineering practices across order flows and customer care.

Skills

Engineering leadership

Product ownership

AI-native capabilities

Architecture & integration

Go-live & hypercare

Stakeholder management

English fluent

German language (a plus)

Tools

Fluent Commerce

APIs & Middleware

Job description

JOIN OUR TEAM

As a Head of Operations Technology, you will own the product and technology behind Westwing’s operational backbone, including order management, warehouse management, and customer care across 20+ European markets. Having recently completed a major migration of our order and warehouse management systems to modern SaaS platforms, Fluent OMS and Reflex WMS, we are now building the next generation of scalable, automated operations on top of that foundation. As the accountable leader for this landscape, you will combine product ownership with engineering leadership, managing a team of engineers and product managers, setting the roadmap, and ensuring our systems perform reliably at peak and scale efficiently as we grow. In this high-impact role, you will act as an AI-native leader who views AI as the default way to build, run, and elevate operational processes across the business. This position is permanent and based in Munich.

WHAT YOU'LL DO

Own the end-to-end product and technology strategy for our operations platform, covering Fluent OMS, Reflex WMS, Zendesk, and the in-house tools and integrations connecting them to our storefront, ERP, and carrier landscape.

Lead and grow a cross-functional team of 6 engineers and 2 product managers, building a culture of ownership, operational excellence, and high delivery standards.

Act as the technical authority for our operations platform, shaping orchestration logic, workflows, and integrations in Fluent while setting development, testing, and deployment standards across our SaaS landscape.

Own the reliability and performance of our operational systems, including monitoring, incident management, root-cause analysis, and peak readiness during major commercial campaigns.

Partner with senior stakeholders across Logistics, Warehouse, Customer Care, Finance, and Sourcing to translate operational strategy into a prioritised roadmap with clear KPIs such as fulfilment lead time, cost per order, order accuracy, and contact rate.

Manage SaaS vendors and integration partners strategically, covering roadmap alignment, escalations, contract management, and maximum value extraction from our platform investments.

Drive AI as the default in operational workflows and team practices, deploying AI agents and automation across order flows, warehouse processes, and customer care while establishing AI-assisted engineering practices.

YOU COME WITH

8+ years of experience in e-commerce, retail, or logistics technology, including 3+ years leading engineering or product teams.

Deep expertise in running complex operational environments, spanning order management, warehouse management, carrier integrations, and customer care systems end-to-end.

Hands-on development experience with Fluent Commerce or another distributed order management system.

Proven AI-native expertise with hands-on experience building and shipping production AI solutions such as LLM-based agents, workflow automation, or AI-assisted customer service tools.

Strong architecture and integration skills covering event-driven systems, APIs, middleware, and data flows between SaaS platforms and ERP landscapes.

Track record of taking complex systems through go-live and hypercare phases into stable, scalable operations.

A strong product mindset, defining technical problems in terms of business outcomes, prioritising ruthlessly, and leveraging data to separate what works from what truly scales.

Calm, structured decision-making under pressure with high resilience in a fast-paced environment.

Excellent communication and stakeholder management skills with fluency in English, with German considered a plus.

WHY WESTWING

If you are looking for a place where ambition meets creativity, where ideas turn into impact fast, and where people are trusted to grow - you have found it. At Westwing, we’re building the Superbrand in Design with a team that’s shaping the future of beautiful home & living. Here is what you can look forward to:

• A high-performance culture built on trust, feedback and collaboration
• An inspiring, international environment that empowers you to think big, take ownership, and grow beyond your comfort zone
• In-Office Culture: 4 office days per week (Mon-Thu) dedicated to fast decision-making, high-impact collaboration, and strong team connections
• Work-from-anywhere opportunities for up to 4 weeks per year - as fresh perspectives spark bold ideas
• A competitive compensation package including salary, benefits, and equity
• 30 days of paid holiday to rest, recharge, and come back ready to create
• A beautiful, centrally located, dog-friendly office with inspiring spaces, a sunny terrace, and good food - designed for moments that energise and connect
• Exclusive discounts: 40% off Westwing Collection, 20% off third-party brands (each on non-reduced items), and 20% Family & Friends discount on Westwing Collection, plus special-occasion vouchers
• Wellbeing support through mental health resources, sports memberships, and preventive