Senior Manager Cross Channel Operations (m/f/d)

Confidential; München; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid setup

30 days holiday

Dog-friendly office

Mental health resources

Discounts

Job summary

Westwing, Europe’s #1 in Beautiful Living e-commerce, is seeking a Senior Manager Cross Channel Operations based in Munich to lead planning and execution of onsite customer experiences across homepage, newsletters, landing pages, and campaigns. You will own cross-channel operations, product sorting improvements, and coordinate with Sales, Marketing and Brand Buying while driving scalable processes and continuous improvement.

This role offers a hybrid work setup.

Qualifications

• Several years of experience in e-commerce operations or content operations.
• Strong project management and organisational skills with ability to manage multiple priorities.
• Commercial mindset and understanding of consumer behaviour, onsite merchandising and conversion drivers.
• Excellent stakeholder management and communication across interdisciplinary teams.
• Fluent in English; German is a plus.

Responsibilities

• Own cross-channel planning and execution of homepage, newsletters, landing pages and onsite campaigns.
• Optimise product sorting for landing pages to maximise relevance, engagement and conversion.
• Lead cross-functional planning with Sales, Marketing and Brand Buying to align priorities and execution.
• Drive operational excellence through AI and automation of processes and workflows.
• Mentor and develop junior to mid-level team members while sharing knowledge.

Skills

E-commerce operations

Visual merchandising

Content operations

Cross-functional coordination

Job description

JOIN OUR TEAM

As a Senior Manager Cross Channel Operations, you will be part of our Content Team, leading the planning and execution of the company's onsite customer experience across homepage, newsletters, landing pages, and campaigns. You will own cross-channel operations, product sorting, and stakeholder alignment across Creative, Sales, Brand Buying, Marketing, and other teams. By combining operational excellence with commercial thinking, you will ensure seamless execution, scalable processes, and an inspiring customer journey while driving continuous improvements and developing the team. This position is permanent and based in Munich.

WHAT YOU'LL DO

Own the cross-channel planning and execution of the homepage, newsletters, landing pages, and onsite campaignsOptimise product sorting for landing pages to maximise relevance, engagement, and conversionLead cross-functional planning with Sales, Marketing, and Brand Buying to align priorities and executionDrive operational excellence by optimising processes, workflows, and scalable planning frameworks through AI and automationExecute market expansions and coordinate cross-functional rollout plansContribute to strategic planning, OKRs, and continuous improvement of onsite performanceMentor and develop junior to mid level team members while fostering knowledge sharing and best practices

YOU COME WITH

Several years of experience in e-commerce operations, visual merchandising, content operations, or a comparable cross-functional roleStrong project management and organisational skills with the ability to manage multiple priorities simultaneouslyCommercial mindset and a good understanding of customer behaviour, onsite merchandising, and conversion driversExcellent stakeholder management and communication skills across interdisciplinary teamsA proactive, hands-on attitude with a strong sense of ownership and continuous improvementExperience leading projects and mentoring team members in a fast-paced environmentFluency in English; German is a plus

WHY WESTWING

If you are looking for a place where ambition meets creativity, where ideas turn into impact fast, and where people are trusted to grow - you have found it.

At the company, we're building the Superbrand in Design with a team that's shaping the future of beautiful home & living.

Here is what you can look forward to:

A high-performance culture built on trust, feedback and collaboration

An inspiring, international environment that empowers you to think big, take ownership, and grow beyond your comfort zone

A flexible hybrid setup with 3 office days per week - because strong connections and quick collaboration make great ideas happen

Work-from-anywhere opportunities for up to 4 weeks per year - as fresh perspectives spark bold ideas

30 days of paid holiday to rest, recharge, and come back ready to create

A beautiful, centrally located, dog-friendly office with inspiring spaces, a sunny terrace, and good food - designed for moments that energise and connect

Exclusive discounts - 40% off the company Collection, 20% off third-party brands (each on non-reduced items), 10% Family & Friends discount, plus special-occasion vouchers

Wellbeing support through mental health resources, sports memberships, and preventive care

Sustainable mobility options with discounted public transport and JobRad - moving with purpose and care for the planet

Support for working parents, including our on-sitethe company Wichteldaycare and a partnership with multilingual provider Elly & Stoffl

One annual Social Impact Day to give back to a cause you care about - because being human is our true superpower

Team rituals that celebrate results and togetherness - from Movie Nights and Oktoberfest to Summer & Winter Parties

ABOUT USWestwing, Europe’s #1 in Beautiful Living e-commerce, is present in 20+ European countries and achieved a GMV (Gross Merchandise Volume) of EUR 507 million in 2025. As Europe’s premium one-stop destination for Design Lovers, it offers a unique brand experience with a carefully curated assortment of the the company Collection and 3rd party design brands. The integrated platform combines Shop, Daily Specials, Stores, the B2B Service (the company Business) and the the company Design Service. the company’s team works together on its shared purpose to \"Excite people to create homes that unlock the full beauty of life\". Founded in 2011, the company is headquartered in Munich and went public on the Frankfurt Stock Exchange in October 2018.Our team is a diverse group of professionals aiming for high performance, working together at a fast pace in an inspiring, international and informal environment that enables you to grow your career while working with a brand and products our customers love. We’re made up of passionate people who are creative enough to disrupt the status quo, brave enough to fail and smart enough to win. So come, be part of the \"wow, you work at the company?\" crowd.Diversity is deeply rooted in our culture. Our mission doesn’t stop to inspire only your design choices, it continues to embrace an inclusive lifestyle filled with respect to everyone’s uniqueness, cultural differences and equal opportunity.

DepartmentDesign & Creative

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