Head of Operations (m/f/d) – DACH

Job Description

We are looking for you to lead our amazing Operations team and support our markets in delivering extraordinary performance and commercial results!

This is a key role in performing the strategic direction of the EUC (DACH) business unit, leading and developing a strong team of ~30 colleagues to drive the continuous improvement culture and setting and delivering challenging operational objectives.

Please note: This position will be based in our LEGO Sales Office in Grasbrunn, close to Munich and will follow a hybrid working model with 3 days in the office and up to 2 days remotely. Relocation support is not offered.

Core Responsibilities:

• Create a robust EUC demand signal to our global production facilities by creating joint business plans between sales and marketing ambitions under consideration of supply and production constraints.
• Establish the strategic objectives for your department ensuring they are delivering against both the commercial and operational needs of the business.
• You will be part of our Europe Central leadership team and contribute to our organizational commercial goals and people plans, driving the overarching business with the team.
• Represent the voice of the Europe Central BU and retailers within the European Operations Network.
• Further build the capabilities of the EUC Operations team to ensure that we deliver above-average service to our retail partners.
• Drive clear focus behind the delivery of key performance metrics: In-stock, retail inventory weeks of cover, item level, shipment forecast accuracy and BU level Consumer Sales Forecast Bias.
• Build positive relationships and collaboration between teams within the business unit and with regional partners at all levels.
• Partner with the EMEA team to deliver continuous improvement projects for the EUC BU to help support the digitalization journey.

Play your part in our team succeeding

This role helps plan the longer-term strategic direction of LEGO EUC (DACH) and is responsible for bringing a balanced view that represents the needs of our consumers, partners and our own. You carry the mission of inspiring and developing the children of tomorrow into all the work you do. You are part of a team that will make a difference and continually looks to inspire more children in the EUC (DACH) region to fall in love with LEGO Play.

Do you have what it takes:

We are looking for someone with a strong understanding of commercial and operational priorities such as driving effective and efficient S&OP processes, commitment to outstanding customer service ensuring high customer satisfaction and healthy inventory management and governing key customer operational processes (claims, invoices, payments etc.).

• Extensive experience in Operations and a proven track record of leadership and developing strong-performing teams with high motivation and satisfaction in their roles.
• Proven cross-functional forecasting experience with a demonstrated ability to challenge commercial business plans and unite different departments around an ambitious business plan that delivers results.
• Demonstrated experience in driving continuous improvement of the service delivered to retailers.
• Ability to operate at a senior level with both internal and external partners.
• Strategically strong with a pragmatic approach to wider business challenges and the ability to thrive in uncertainty.
• Experience in leading large teams through periods of significant change.
• Proficiency in German & English (written and oral).

What’s in it for you?

Here is what you can expect:

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO team today.