Head of Operations (m/f/d)

pplwise; Hamburg; Vor Ort; EUR 50.000 - 90.000; Vollzeit

Zusammenfassung

Ein innovatives Unternehmen sucht einen Head of Operations, um die B2B-Marktplatzoperationen zu optimieren und zu skalieren. In dieser Schlüsselrolle sind Sie verantwortlich für die Verbesserung der Kundenerfahrung, die Verwaltung von operativen Prozessen und die Einführung modernster Technologien. Sie werden Teil eines dynamischen, internationalen Teams, das sich für Nachhaltigkeit und Effizienz im Einzelhandel einsetzt. Wenn Sie eine unternehmerische Denkweise haben und in einem schnelllebigen Umfeld gedeihen, ist dies die perfekte Gelegenheit für Sie, um einen echten Einfluss auf die Branche und die Umwelt zu haben.

Leistungen

Wettbewerbsfähiges Gehalt

Dynamisches Teamumfeld

Berufliche Wachstumschancen

Großzügiges Urlaubspaket

Flexible Arbeitszeiten

Aktive Lebensstilvorteile

Qualifikationen

• Erfahrung in operationellen Rollen mit Fokus auf Prozessoptimierung und Automatisierung.
• Fähigkeit, cross-funktionale Teams zu führen und operative Exzellenz zu gewährleisten.

Aufgaben

• Verantwortung für alle operativen Prozesse und Kundenreisen zur Sicherstellung der Kundenzufriedenheit.
• Integration von Technologien und Automatisierung zur Effizienzsteigerung.

Kenntnisse

Kundenorientierung

Prozessoptimierung

Datenanalyse

Teamführung

Automatisierung

Entrepreneurial Mindset

Analytische Fähigkeiten

Ausbildung

Bachelor in Betriebswirtschaft

Master in Betriebswirtschaft

Tools

Make/Zapier

Airtable

Jobbeschreibung

About our client

The smatch team has set out to change the course of the retail industry by finding smarter, more sustainable ways to deal with excess stock: Their private, asset-light B2B marketplace for stock connects retailers and brands who want to discreetly switch channels of commerce partners. smatch’s DNA is a combination of tech, sustainability, and retail: they leverage real-time deep data insights with deep retail expertise to offer a new way to manage excess stock instead of destroying it.

The founders have deep retail and growth experience, led a multi-billion dollar IPO and a successful startup exit. With previous careers at leading strategy consulting firms, our founders have a strong background in building and commercialising and are looking for you as the skilled colleague for outstanding operations.

About the role

As smatch continues to grow, we are looking for a Head of Operations to streamline and optimize our operational processes. This critical role involves managing and scaling our B2B marketplace operations, coordinating between departments, and ensuring a top-notch customer experience. The successful candidate will oversee the integration of technologies, vendor management, and process automation while fostering a customer-centric culture and driving strategic initiatives.

Key Responsibilities:

• Customer Focus: Ensure satisfaction and retention of buyers and sellers. Enhance customer experience by aligning operations with expectations. Work with growth teams to balance supply and demand.

• Ownership: Manage all operational processes and customer journeys. Be accountable for key metrics including retention, engagement, NPS, support costs, and scalability.

• Operational Excellence: Streamline operations across the entire customer journey, collaborating with other teams to minimize friction.

• Execution: Deploy initiatives quickly, using automation and developer resources to create efficient, scalable operations.

• Tech Integration: Leverage cutting-edge technologies for efficiency. Keep up with industry trends and support engineering in delivering impactful solutions aligned with company KPIs.

• Team Leadership: Guide a diverse team including operations, customer success, CRM, support, product, and development professionals. Provide hands-on leadership and strategic direction to foster a customer-centric culture.

About you

This role is ideal for an entrepreneurial leader with a hands-on approach, comfortable in fast-paced, growth-driven environments.

• Customer-centric approach with a deep understanding of customer journeys and retention strategies.

• Entrepreneurial mindset, thriving in a fast-paced, growth-focused startups.

• Relevant experience in an operations-heavy role within a digital business, incl. process optimization and automation skills, with experience using no-code tools (e.g., Make/Zapier, Airtable).

• First experience in managing cross-functional teams and leading operational excellence.

• Strong analytical skills, with the ability to make data-driven decisions.

• Proficiency in English and German.

• Ideally based in or willing to relocate to Hamburg.

What’s in it for you

• Competitive Salary: Receive a competitive salary package appreciating your impact at smatch with the benefit of participating in future value development.

• Dynamic Team Environment: Join a cross-functional, international, and diverse team. Participate in a variety of our monthly fun events, creating an enjoyable and connected workplace culture.

• Professional Growth Opportunities: Benefit from an annual personal development budget and from the hyper-growth trajectory, also regarding personal learning and increasing responsibility.

• Generous Vacation Package: Enjoy 27 vacation days annually, with an extra day for each year of service, up to 30 days, ensuring a strong work-life balance.

• Flexible Work Arrangements: Take advantage of flexible home office options and working hours that fit your lifestyle and personal needs.

• Active Lifestyle Benefits: Stay active and healthy with our partnership with UrbanSportsClub, offering a reduced rate for a variety of sports.

Join them in rebuilding B2B retail and ending waste!

Did you know that 20% of all produced clothes are never worn? Become part of the smatch team to address this major ecological issue of excess stock mismanagement and change the course of the retail industry with us! By joining our B2B Retail Marketplace team as a Head of Operations you will create a real and lasting impact for the environment while working hand-in-hand with the founders to unlock the $3tr retail excess stock market and experience a scaling venture from day 1!