Head of Operations - Entertainment/Leisure #1508

Keller Executive Search; Köln; Vor Ort; EUR 84.000 - 110.000; Vollzeit

Zusammenfassung

An established industry player is seeking a Head of Operations to spearhead their expansion in the German market. This pivotal role involves leading operational management across multiple locations, ensuring exceptional quality and customer experience. The successful candidate will drive growth by identifying new locations and executing launches while building high-performing teams and implementing standardized processes. With a focus on operational excellence and strategic thinking, this position promises to be both challenging and rewarding, offering a competitive salary and performance-based bonuses in a dynamic and fast-paced environment.

Leistungen

Competitive salary range

Performance-based bonus potential

Company car

Additional benefits package

Flexible hours

Paid Time Off

Qualifikationen

• 5-7 years of operational management experience in relevant industries.
• Proven experience in multi-unit business operations and successful expansions.

Aufgaben

• Lead operational management ensuring quality and customer experience.
• Drive market expansion through new location identification and launches.

Kenntnisse

Operational Management

Strategic Thinking

Team Building

Financial Management

Fluent in German

Fluent in English

Ausbildung

Academic Degree in Business Administration

Knowledge of German Property Development

Jobbeschreibung

Our client, a rapidly expanding family leisure & recreation chain company, is seeking a Head of Operations to lead their German market expansion. This key leadership position will drive growth and increase locations over the next decade while ensuring operational excellence across all units.

Key Responsibilities

• Lead operational management across all locations, ensuring exceptional quality and customer experience
• Drive market expansion through new location identification and launch execution
• Build and develop high-performing teams across multiple sites
• Implement and monitor standardized processes for efficiency and safety
• Oversee budget adherence and unit profitability
• Develop and execute market strategy and brand building initiatives
• Analyze business performance through KPIs and implement improvements

Personal Attributes

• Results-driven with focus on operational excellence
• Strategic thinker who can balance long-term vision with immediate execution
• Strong communicator capable of building trust with teams and stakeholders
• Adaptable and solution-oriented in fast-paced environments
• Cultural awareness with ability to implement global standards locally

Requirements

• 5-7 years of operational management experience in retail, theme-parks, fast-food, entertainment, recreation, or leisure industries, or similar sectors
• Proven experience in multi-unit business operations, preferably in recreation, fast-food, or standardized process environments
• Track record of successful business expansion and new location launches
• Demonstrated leadership ability in building and developing teams
• Fluent in German and English (written and spoken)
• Strong financial management and P&L skills

Qualifications

• Academic Degree in business administration, economics, leadership, or related field
• Knowledge of German property development and local market dynamics (for identifying growth prospects)
• Experience in brand building and market expansion
• Swedish language skills (advantageous)

Benefits

• Competitive salary range: €84,000-110,000
• Performance-based bonus potential
• Company car
• Additional benefits package and PTO
• Location: to be based ideally in Düsseldorf/Cologne or Frankfurt area
• Travel: Regular travel to all locations across Germany required
• Schedule: Flexible hours including weekends and holidays