Head of Operations, Compute & Storage (OCS)

Universal-Investment; Frankfurt; Vor Ort; EUR 80.000 - 110.000; Vollzeit

Benefits dieser Stelle

Attractive home office arrangements

Working time flexibility

Friendly and international environment

Zusammenfassung

A leading technology firm in Frankfurt is seeking an experienced Head of Operations to lead its IT Infrastructure Engineering team. Responsibilities include managing core IT infrastructure services, ensuring SLA compliance, and mentoring engineers. Ideal candidates have over 7 years of experience in IT Infrastructure Operations, with strong expertise in virtualization, Active Directory, and ITIL processes. This role offers a dynamic work environment with opportunities for independent work and flexible arrangements.

Qualifikationen

• Minimum of 7 years of experience in IT Infrastructure Operations.
• At least 3 years in a leadership or team lead role.
• Experience in a financial regulated environment is desirable.

Aufgaben

• Lead, mentor, and develop a team of Infrastructure Engineers.
• Ensure SLA adherence and operational KPIs are met.
• Monitor infrastructure health and ensure proactive issue resolution.

Kenntnisse

Leadership

IT Infrastructure Operations

Hyper-V

VMware

Microsoft Exchange Online

Active Directory

Backup solutions (Commvault)

Patch management

Vulnerability management

ITIL Processes

Fluent English

Fluent German

Ausbildung

Bachelor’s degree in Computer Science or related field

Tools

Commvault

Jobbeschreibung

We are looking for an experienced and hands‑on Head of Operations, Compute & Storage to lead our Infrastructure Engineering team within UI Information Technologies GmbH in Frankfurt. This role is responsible for managing core IT infrastructure services, ensuring high availability, operational excellence, SLA compliance, and continuous improvement across compute and storage environments. You will lead a team of infrastructure engineers supporting critical enterprise systems and collaborate closely with other IT functions to ensure stable, secure, and scalable operations. The ideal candidate has experience with ITIL governance model and familiar working in financial regulated environments (Bafin, CSSF).

Your tasks and responsibilities:

Team Leadership and Operations

• Lead, mentor, and develop a team of Infrastructure Engineers
• Assesses whether the results of the team are on schedule and in line with customer expectations
• Comprehensive financial management of the department and responsible for annual budget on specific services
• Own and oversee the management of contracts for sub contracted services
• Ensure SLA adherence and operational KPIs are met
• Monitor infrastructure health and ensure proactive issue resolution
• Manage ticket queues and operational workload distribution

Infrastructure Management

Oversee and ensure stability, performance, and security of:

• Exchange Online
• Active Directory & Domain Controllers
• Backup solutions (Commvault)
• File services and shared storage
• Patch management and vulnerability remediation

Governance and Optimization

• Capacity planning and performance optimization
• Security compliance and vulnerability management
• Continuous improvement of operational processes
• Documentation and operational standards enforcement
• Work closely with Security, Network, Cloud, and Application teams
• Support IT projects and transformation initiatives
• Act as escalation point for complex infrastructure issues

Your skills and experience:

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)
• 7+ years of experience in IT Infrastructure Operations
• 3+ years in a leadership or team lead role

Strong expertise in:

• Hyper-V and VMware virtualization
• Microsoft Exchange Online
• Active Directory / Domain Services
• Backup solutions (preferably Commvault)
• Patch management & vulnerability management
• Solid understanding of ITIL processes
• Experience managing SLAs and operational KPIs
• Strong troubleshooting and escalation management skills
• Fluent in English and German

What we offer:

• An exciting working environment and challenging tasks
• Extensive insight into the European fund industry
• Friendly, international and goal-oriented working environment
• High degree of independent work
• Attractive home office arrangements and working time flexibility

Please apply to the position with an English language CV