Head of Operations - AI Robotics startup (hardware / software)

Yaz Associates GmbH; München; On-site; EUR 130,000 - 190,000; Full time

Job summary

A leading technology firm in München seeks an experienced Head of Operations Robotics to scale their business. In this role, you will manage Product Operations and lead teams across engineering, support, and production planning. Ideal candidates have over 7 years in operations management, including 3 in leadership, with a strong grasp of robotics and automation technologies. Fluency in German and English is essential. The position emphasizes hands-on leadership and exceptional problem-solving skills.

Qualifications

• 7+ years of progressive experience in operations management.
• At least 3 years in a leadership role.
• Proven track record in scaling operations.
• Very hands‑on, driven by a getting‑things‑done mindset and a desire for executional excellence.
• Exceptional problem‑solving and conceptional skills.
• Outstanding leadership abilities with experience in building and motivating cross‑functional teams.
• Excellent communication and negotiation skills, internal and external.
• Bachelor's degree in Engineering, Business, or related field; Master, MBA or other advanced degree of advantage.
• Strong communication skills (also written), and business fluent in German and English (C1 level).
• Valid driving license for Germany/EU
• Valid German residency.

Responsibilities

• Develop and implement comprehensive operational strategies.
• Oversee end-to-end operations including supply chain and production.
• Drive continuous improvement initiatives for operational efficiency.
• Establish and manage robust supplier relationships, including identification, qualification, contract negotiations, and onboarding.
• Implement effective procurement and demand planning processes.
• Optimize warehouse operations, focusing on spare parts management and inventory control.
• Ensure seamless execution of customer projects from order to delivery and after-sales support.
• Implement and refine processes for customer engagement, internal coordination, and production.
• Oversee production partnerships, including contract management, quality assurance, and claims resolution.
• Lead customer-facing negotiations and issue resolutions.
• Implement systems for performance assessment across our deployments.

Skills

Operations management

Leadership

Problem-solving

Communication

Robotics/Automation

Vendor management

Project management

Education

Bachelor's degree in Engineering or Business

Master or MBA

Tools

ERP systems

Job description

My client is looking for an experienced Head of Operations Robotics (Hardware/Software (m/f/d) to support in scaling the business.

As the Head of Operations, you will lead the Product Operations Team from Application Engineering, Service & Support and Production Planning to Spare Part Business.

Job functions :

• Develop and implement comprehensive operational strategies aligned with business objectives and growth targets
• Oversee end-to-end operations, including supply chain, order fulfilment, production, customer success, and aftersales services
• Drive continuous improvement initiatives to optimize efficiency, productivity, and scalability across all operational areas
• Establish and manage robust supplier relationships, including identification, qualification, contract negotiations, and onboarding
• Implement effective procurement and demand planning processes
• Optimize warehouse operations, focusing on spare parts management and inventory control
• Ensure seamless execution of customer projects from order to delivery and after-sales support
• Implement and refine processes for customer engagement, internal coordination, and production
• Oversee production partnerships, including contract management, quality assurance, and claims resolution
• Lead customer-facing negotiations and issue resolutions
• Implement systems for performance assessment across our deployments

Requirements

• 7+ years of progressive experience in operations management, with at least 3 years in a leadership role
• Proven track record in scaling operations in a high-growth technology or robotics environment
• Strong understanding of industrial robotics and automation technologies, and their applications in infield use cases
• Very hands‑on, driven by a getting‑things‑done mindset and a desire for executional excellence
• Exceptional problem‑solving and conceptional skills
• Outstanding leadership abilities with experience in building and motivating cross‑functional teams
• Excellent communication and negotiation skills, internal and external
• Bachelor's degree in Engineering, Business, or related field; Master, MBA or other advanced degree of advantage
• Strong communication skills (also written), and business fluent in German and English (C1 level)
• Valid driving license for Germany/EU
• Valid German residency.

Please send your CV in complete confidence to : [e-mail]