Head of Operations

TN Germany; München; Hybrid; EUR 60.000 - 100.000; Vollzeit

Zusammenfassung

Join a leading robotics startup in Munich as the Head of Operations, where you will spearhead strategic initiatives and lead a dynamic team. This role offers the chance to significantly impact the company's growth by optimizing operations and enhancing customer success. With a focus on innovation and continuous improvement, you will work closely with the Co-Founder to drive efficiency across all operational areas. Enjoy a competitive salary, remote work flexibility, and opportunities for personal and professional development. If you are passionate about robotics and eager to make a difference, this is the perfect opportunity for you.

Leistungen

Remote Work Policy

Learning and Development Budget

Team Events

Competitive Salary Package

Monetary Benefits

Qualifikationen

• 7+ years in operations management with leadership experience.
• Proven track record in scaling operations in tech or robotics.

Aufgaben

• Develop and implement operational strategies aligned with business goals.
• Oversee supply chain, order fulfillment, and customer success.

Kenntnisse

Operations Management

Leadership

Problem-Solving

Negotiation Skills

Communication Skills

Supply Chain Management

Customer Success

Risk Management

Ausbildung

Bachelor's Degree in Engineering

Master's or MBA

Jobbeschreibung

We are seeking an experienced Head of Operations (m/f/d) to support our Co-Founder Till in scaling our business. You will lead our Product Operations Team from Application Engineering, Service & Support, and Production Planning to Spare Part Business.

Strategic Leadership and Execution

• Develop and implement comprehensive operational strategies aligned with business objectives and growth targets
• Oversee end-to-end operations, including supply chain, order fulfillment, production, customer success, and aftersales services
• Drive continuous improvement initiatives to optimize efficiency, productivity, and scalability across all operational areas

Your mission

Repeat of the above mission statement can be omitted as it is duplicated.

Supply Chain Management

• Establish and manage robust supplier relationships, including identification, qualification, contract negotiations, and onboarding
• Implement effective procurement and demand planning processes
• Optimize warehouse operations, focusing on spare parts management and inventory control
• Develop and enforce risk management protocols and quality standards

Order Fulfillment and Production

• Ensure seamless execution of customer projects from order to delivery and after-sales support
• Implement and refine processes for customer engagement, internal coordination, and production partner management
• Oversee production partnerships, including contract management, quality assurance, and claims resolution

Customer Success and Aftersales Services

• Lead customer-facing negotiations and issue resolutions
• Implement systems for performance assessment across our deployments
• Develop and manage comprehensive aftersales and service operations, including case management, field engagements, and support infrastructure

Team Leadership and Development

• Support building and lead high-performing teams across all operational functions
• Foster a culture of innovation, accountability, and continuous improvement

Your profile

• 7+ years of progressive experience in operations management, with at least 3 years in a leadership role
• Proven track record in scaling operations in a high-growth technology or robotics environment
• Strong understanding of industrial robotics and automation technologies, and their applications in in-field use cases
• Very hands-on, driven by a getting-things-done mindset and a desire for executional excellence
• Exceptional problem-solving and conceptional skills
• Outstanding leadership abilities with experience in building and motivating cross-functional teams
• Excellent communication and negotiation skills, internal and external
• Bachelor's degree in Engineering, Business, or related field; Master, MBA or other advanced degree of advantage
• Strong communication skills (also written), and business fluent in German and English (C1 level)
• You can drive, and have a driving license that is valid in Germany

Why us?

• Be a part of a leading robotics startup in Munich & work on our mission: automate what others can't;
• Leave an impact from day one;
• Develop your personal and professional skills with numerous opportunities; e.g., a yearly Learning and Development budget, Growth and Learning days;
• Benefit from our Remote Work Policy, where you spend ≥75% of your time in the office with your team members and ≤25% in Mobile Office;
• Engage in regular team events (e.g. barbecues, summer parties, ski trips, and laser tag);
• Enjoy life in Munich with a competitive salary package, VSOPs, and additional monetary benefits.

Your Talent Partner

We want to ensure a smooth recruitment process for you. If you have questions or would like to know more about this role, your Talent Partner, Fatima, is there to support you.

You may use the following channels to connect with her:

• Email: [emailprotected]
• WhatsApp: [phone]

About us

At sewts we are automating complex processes by teaching robots human-like perception skills. We are a young, ambitious, and diverse team of eight different nationalities with the mission to become the global go-to Partner for automated processing of deformable and soft materials. We are always willing to push our boundaries to reach our goals and targets, while learning from the daily challenges of an emerging startup. We are always on a hunt for likeminded individuals who are passionate about robotics automation, AI, and courageous to create an impact. Are you ready?