Head of IT Service Relationship Management (f/m/d)

Siemens; München; Hybrid; EUR 85.000 - 110.000; Vollzeit

Zusammenfassung

A leading global technology company in Munich is seeking a skilled Team Lead for Relationship Management to oversee a Service Management team and ensure high customer satisfaction. Candidates should have a Master's degree and over 5 years in IT service management. The role offers competitive salary, professional growth opportunities, and a dynamic work environment.

Leistungen

Competitive salary and benefits package

Opportunities for professional growth

Dynamic and inclusive work environment

Work on cutting-edge technologies

Global network of colleagues and resources

Qualifikationen

• Master's degree in a relevant field required.
• 5+ years of leadership experience in IT service management.
• Strong understanding of ITIL processes and managed services.
• Excellent stakeholder management and communication skills.
• Fluent in English; German and/or Portuguese is a plus.

Aufgaben

• Lead and manage a Service Management team across Germany and Portugal.
• Own and manage internal Service Strategy and Portfolio.
• Act as main point of contact for internal customers.
• Drive service quality and improvement initiatives.
• Manage service budgets and forecasts.

Kenntnisse

Leadership

IT service management

Stakeholder management

Budgeting and forecasting

Problem-solving

Collaboration

Ausbildung

University Master's degree in IT, Engineering, Business Administration, Economics

Jobbeschreibung

We are seeking a highly skilled and motivated Team Lead (f/m/d) for "Relationship Management" (RM) to join our Value Center "Service Excellence and Orchestration" within Siemens Central IT Unit "IoT- & Platform Services" (IT IPS). This role is pivotal in serving our in-house Managed IT Services portfolio to our customers, ensuring highest customer satisfaction and reliable IT services for Siemens' critical business applications located in the central Datacenter, in the Public Cloud, and at the Edge.

What we offer you

• Competitive salary and benefits package
• Opportunities for professional growth and development
• A dynamic and inclusive work environment
• The chance to work on cutting-edge technologies and innovative projects
• A global network of colleagues and resources

Since each of over 300,000 team members feels that other benefits are particularly important, and we cannot list our entire benefit portfolio here, you can find more information here.

The individual benefits are subject to regulatory, contractual, or corporate conditions.

You'll make an impact by

• Leading and orchestrating a Service Management team (approx. 10 FTE) across Germany and Portugal
• Owning, evolving, and managing the internal Service Strategy and Portfolio aligned with business needs, strategic priorities, and market trends
• Serving as the main point of contact for internal customers, supporting them from initial demand shaping through to service delivery, while ensuring transparency, alignment, and a consistently high level of satisfaction
• Driving end-to-end service quality and continuous improvement initiatives with a customer-centric mindset
• Overseeing the preparation and coordination of service proposals and internal offerings
• Ensuring accurate service charging and cost allocation models are in place and well understood
• Managing service budgets and forecasts, including regular tracking, reporting, and variance analysis
• Collaborating closely with stakeholders across IT, finance, and operations to align on delivery and expectations
• Fostering a high-performance culture within the team, enabling development and accountability
• Maintaining a strong focus on service excellence, customer satisfaction, and operational efficiency

Your defining qualities

• Education
• A university Master degree in IT, Engineering, Business Administration, Economics or related
• Experience & Skills
• Five years plus of proven leadership experience in IT service management or professional IT Datacenter operations, ideally in a global setting
• Strong understanding of managed services, ITIL processes, and service lifecycle management
• Customer-focused mindset with excellent stakeholder management and communication skills
• Solid business acumen, especially in budgeting, forecasting, and internal cost allocation
• Ability to manage complexity and drive clarity in a multi-stakeholder environment
• Experience in shaping and evolving service portfolios and value propositions
• Structured, analytical, and proactive problem-solver with a hands-on mentality
• Strong interpersonal skills with a focus on collaboration, coaching, and team empowerment
• Ways of working
• Comfortable working in a hybrid or remote setting across time zones
• Languages
• Fluent in English (written & spoken); German and/or Portuguese is a plus

You are much more than your qualifications, and we believe in the potential of every single candidate. We look forward to getting to know you!

Your individual personality and perspective are important to us. We create a working environment that reflects the diversity of society and support you in your personal and professional development. Let's get to know your authentic personality and create a better future together with us. As an equal-opportunity employer, we are happy to consider applications from individuals with disabilities.

About us

Siemens Central IT is at the forefront of technological innovation, providing robust and scalable solutions to support Siemens' global operations. Our Value Center "IoT- and Platform Services" is dedicated to delivering superior IT solutions that drive business success and enhance customer experiences.

www.siemens.de/careers - if you would like to find out more about jobs & careers at Siemens.

FAQ - if you need further information on the application process.