Head* of IT Sales & Services / IT Program Manager* CRM (f/m/d) (Waldkirch (bei Freiburg), DE, 79183)

Stryker Corporation; Waldkirch; Vor Ort; EUR 60.000 - 100.000; Vollzeit

Zusammenfassung

An established industry player is seeking a dynamic leader for their global CRM platform. This role involves overseeing a talented team while ensuring smooth operations and technological advancements within the CRM environment. You will collaborate closely with various departments to implement integrated solutions, promote team development, and maintain high-quality standards. The position offers a motivating work environment with opportunities for professional growth. If you are passionate about CRM technologies and team management, this is the perfect opportunity to make a significant impact in a forward-thinking organization.

Leistungen

Attractive Remuneration

Tariff-Based Additional Payment

Mobile Work

Flexible Working Hours

Company Pension Plan

Subsidised Public Transport

Training and Development

Wide Range of Sports and Hansefit

Qualifikationen

• Several years of management experience in CRM and architecture.
• Fluency in German and English is required.

Aufgaben

• Manage the global CRM platform with a user base of 5,000.
• Coordinate agile CRM development teams and ensure high-performance operation.

Kenntnisse

Microsoft Dynamics CRM

Azure Services

Power Platform

Team Management

Agile Development

Communication Skills

Customer Orientation

Ausbildung

Degree in Computer Science

Degree in Business Informatics

Degree in Industrial Engineering

Tools

Analytics Tools

Jobbeschreibung

YOUR TASKS:

• You will be responsible for the smooth operation and technological development of the global CRM platform (MS Dynamics CRM) with a user base of around 5,000 users
• You will work closely with the CRM program management from the Sales, Service and Marketing department as well as other IT teams to ensure an integrated and sustainable solution in line with the IT strategy
• You will manage a team of 14 highly qualified employees with a focus on CRM development and IT consulting on a disciplinary basis
• You coordinate several agile CRM development teams together with the CRM program management and the product owners
• Together with the team, you ensure the stable and high-performance operation of the CRM platform as well as efficient and reliable global user support
• You will support suppliers and external employees in the CRM environment and ensure compliance with security and quality standards
• You promote the professional and personal development of your team and create a motivating and inspiring working environment

YOUR PROFILE:

• You have a degree in computer science, business informatics, industrial engineering or a comparable qualification
• Several years of management and architecture experience in the CRM environment
• Sound knowledge of Microsoft Dynamics CRM, as well as Azure Services and the Power Platform, ideally in combination with analytics tools
• Understanding of marketing, sales and service processes and their technical implementation in digital solutions
• Experience with quality management in agile development and deployment processes and the corresponding tool set
• Fluency in written and spoken German and English
• You have a strong personality, organizational talent and a pronounced customer and service orientation
• Your strong teamwork and communication skills round off your profile

YOUR APPLICATION:

• We are looking forward to your online application
• Helene Lutz
• Job-ID 35695
• All applications will be treated confidentially

*At SICK, we see people, not gender.

We put great emphasis on diversity, reject discrimination and do not think in categories such as gender, ethnicity, religion, disability, age or sexual identity.

WHAT YOU CAN LOOK FORWARD TO:

• Attractive Remuneration: SICK rewards your work in accordance with the IG Metall collective labour agreement with holiday and Christmas bonuses.
• Tariff-Based Additional Payment and Additional Days Off: Tariff-based additional payment once per calendar year, alternatively 6 or 8 additional days off.
• Mobile Work and Flexible Working Hours: In accordance with the applicable company agreements and depending on the position.
• Flexitime Account: Flexible planning of your working life by saving overtime in your flexitime account.
• Company Pension Plan: Use MetallRente as direct insurance for deferred compensation for your company pension plan and occupational disability insurance.
• Subsidised Public Transport: Financial support for the use of public transport.
• Training and Development: Wide range of trainings via our Sensor Intelligence Academy.
• Wide Range of Sports and Hansefit: For an attractive monthly fee, you can use over 8,500 different fitness and leisure facilities throughout Germany.