Head Of Fraud Prevention

Advanzia Bank; Ralingen; Vor Ort; EUR 80.000 - 100.000; Vollzeit

Zusammenfassung

A European digital bank is seeking a Head Of Fraud Prevention. In this role, you will lead the fraud prevention team, manage chargebacks, and analyze fraud patterns to ensure a secure banking experience. The ideal candidate has a higher academic degree in relevant fields, strong analytical and interpersonal skills, and at least 5 years of relevant experience. This is a full-time position located in Ralingen, Germany. A dynamic work environment with diverse benefits is offered.

Leistungen

Pluxee lunch vouchers

Employee travel insurance

Preferential rates on Advanzia products

Transportation allowance

Wellness allowances

Access to gym and health programs

Qualifikationen

• At least 5 years of relevant experience in a similar role.
• Fluency in English is essential; proficiency in other languages is a plus.
• Ability to handle confidential and sensitive information with discretion.

Aufgaben

• Lead and guide the fraud prevention team.
• Manage chargeback cases and monitor authorization requests.
• Analyze emerging fraud patterns and design prevention strategies.

Kenntnisse

Analytical abilities

Interpersonal skills

Communication skills

Organizational skills

Collaboration and teamwork

Ausbildung

Higher academic degree in Business Administration, Law, Finance, or Economics

Tools

MS Office applications

SQL fundamentals

Jobbeschreibung

Head Of Fraud Prevention

We’re looking for a dynamic and experienced Head of Fraud Prevention to join our Customer Service department and take the lead in protecting our customers and operations. In this role, you will help shape how Advanzia detects and prevents fraud, drive process optimisation, and contribute to a secure and seamless customer experience.

Get hands-on experience in the world of finance, payment, and credit, working for an unconventional digital bank in the heart of Luxembourg!

This opportunity is a full-time CDI contract.

ABOUT THE JOB | Your responsibilities

• Lead and guide the fraud prevention team, ensuring effective collaboration and continuous development
• Act as a liaison and trusted advisor between customers, financial institutions, and the bank, ensuring transparent communication and effective issue resolution
• Manage and follow up on chargeback cases, including Mastercard reports, representments, and cardholder statements
• Monitor authorization requests from acquirers, including cancellations and verification of cardholder details for potential fraud
• Handle disputes and fraudulent transactions, including chargebacks and necessary write-offs in line with legal or regulatory guidelines
• Respond to formal inquiries from customer representatives, such as legal counsel or authorized third parties
• Prepare clear and compliant responses to regulatory authority requests (e.g., CSSF)
• Support other Customer Service teams and execute related back-office tasks to maintain smooth daily workflows, contributing to the team's efficiency
• Analyze emerging fraud patterns, design proactive prevention strategies, and ensure timely escalation of suspicious activity to relevant stakeholders

ABOUT YOU | Your background, skills, and personality

• Higher academic degree in Business Administration, Law, Finance, or Economics, or at least 5 years of relevant experience in a similar role
• In-depth knowledge of MS Office applications
• Experience in SQL fundamentals
• Strong analytical abilities with a structured and organized approach to work
• Excellent interpersonal and communication skills, with a flexible mindset and a collaborative attitude
• Ability to handle confidential and sensitive information with discretion and professionalism
• Fluency in English is essential; proficiency in German, French, Spanish, or Italian is a plus
• Collaboration and teamwork: A natural team player who thrives in a flat organizational structure, values input from all levels, and actively contributes to the collective success of the team
• Transparency and communication: Clear and direct communication style with a commitment to engage openly and constructively, maintaining effective information sharing across teams
• Self-motivation and drive: Highly dedicated and motivated to achieve both individual and team goals, with a commitment to excellence and continuous improvement
• Ownership and accountability: Takes initiative and responsibility for tasks, with a results-oriented mindset and focus on seeing projects through to completion

ABOUT ADVANZIA | The European digital bank

Advanzia Bank’s mission is to make finance easier and more inclusive by offering simple, smart, and user-friendly payment and credit solutions that provide financial flexibility and deliver added value for our customers. Our way of working is guided by responsible lending, open communication, and teamwork in cooperation with employees, business partners, and customers.

At Advanzia, we are committed to equal opportunities and embrace diversity as a driving force behind our success. We offer challenging projects in a dynamic, fast-paced environment, along with numerous opportunities for training and development, and a performance-driven bonus structure. Our benefits package includes Pluxee lunch vouchers, employee travel insurance, preferential rates on Advanzia products, as well as transportation and wellness allowances. Our zero carbon Emerald building is designed to support employee health and wellbeing with various health programmes, access to our gym, and after-work sports & social events available to all members of #TeamAdvanzia.