Head of Customer Success (m/w/d) Customer Success · München ·

No Isolation; München; Hybrid; EUR 90.000 - 120.000; Vollzeit

Zusammenfassung

No Isolation in Germany is seeking a Head of Customer Success to lead our CS team and shape how AV1 supports schools, municipalities, and education authorities across the country. You will work with strategic customers and become the go-to expert on the German education system and its funding structures.

This role blends hands-on customer work with team leadership, from onboarding to performance management, while collaborating with colleagues across Europe to scale AV1 adoption in German schools.

Qualifikationen

• Senior leadership experience in education (e.g., Deputy/Headteacher, Curriculum Lead or similar).
• Experience guiding customer success in education or public sector is a plus.

Aufgaben

• Lead and manage the Customer Success Managers across Germany.
• Be the expert on the German education system, funding, and stakeholders.
• Shape how AV1 fits within German schools, municipalities, and states.
• Build and lead the CS team across Germany, including recruitment and coaching.
• Collaborate with the Director of Customer Success and peers in other countries.

Kenntnisse

Senior leadership experience in教育

Jobbeschreibung

Do you have senior leadership experience in education, either as a Deputy/Headteacher, Curriculum Lead or similar, and want to apply that experience beyond a single school at a time? No Isolation is looking for a Head of Customer Success to lead our CS team in Germany and shape how AV1 supports schools, municipalities, and education authorities across the country.

This is a mix of hands-on and leadership role: you'll build and manage our Customer Success Managers across Germany, work directly with our strategic German customers, and become the person No Isolation turns to for understanding the German education system - its funding structures, its stakeholders, and what schools genuinely need to succeed with AV1.

About Us

At No Isolation, we're a profitable, 65-person Scandinavian EdTech scale-up operating across Europe. We help educators bring learning and belonging to every child.

Our AV1 robot is deployed in 19 countries, with 5,000+ units supporting schools to improve attendance, belonging, and continuity of learning for children who cannot be physically present. Consistently described as life-changing, it bridges the gap between the student and their peers, restoring both educational continuity and the essential sense of social belonging.

We're established enough to have a proven solution and strong financial foundations, yet still small enough for every new colleague to have a visible impact on our next stage of growth.

Why this role matters

Lead the team and strategy behind one of the biggest challenges facing German education today: persistent school absence.

Shape how AV1 is understood and adopted across German schools, municipalities, and states.

Build and develop a team, while staying close to the schools and children this work is ultimately supporting.

The Opportunity — Head of Customer Success (m/w/d) (Germany)

As Head of Customer Success, you'll lead our Customer Success activities in the country and our team of Customer Success Managers. You'll report to our Director of Customer Success, Simone, herself a qualified teacher with almost 30 years in education, spanning Senior Teacher, Special Educational Needs Teacher, and Headteacher roles before leading an education team at a local authority.

The role has three parts: expert voice on how AV1 fits into the German education system, hands‑on work with our strategic customers, and building and leading the Customer Success team across Germany.

What You'll Do — Scope & Responsibilities

• Working with our most important customers: Work directly with our biggest customers, and with the schools and municipalities we’re hoping to win, helping with larger, longer‑term contracts. Be a trusted advisor to education leaders on funding and how to successfully introduce AV1, and build relationships with people inside those organisations who’ll champion it.

• Being our expert on the German education system: Build a deep understanding of the German school system, who the key people are, and how funding works across the different states. Represent No Isolation at sector events and with key contacts, and help us understand what German schools, municipalities, and states actually need from AV1.

• How Customer Success works in Germany: Decide how Customer Success should work in Germany, building on what already works well elsewhere in the company. Improve how we onboard and manage customers, and find simple ways to track how they’re doing so we catch problems early.

• Team leadership: Build and lead the Customer Success team across Germany - recruitment, coaching, objective‑setting, and performance management. Hold regular one‑on‑one meetings, manage workload and allocation fairly, and represent the team’s needs to the Director of Customer Success.

• Helping shape Customer Success across No Isolation: Work closely with the Director of Customer Success and leaders in other countries, sharing what you learn from the