Head of Customer Success - IT Automation (m / f / d)

ScriptRunner - The #1 PowerShell Automation Platform; Ettlingen; Remote; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

Eine führende Automatisierungsplattform in Ettlingen sucht einen Head of Customer Success für IT-Automatisierung. Sie leiten ein Support-Team, implementieren Automatisierungslösungen mit PowerShell und arbeiten eng mit Kunden und internen Teams zusammen. Voraussetzungen sind starke PowerShell-Kenntnisse und Erfahrung im technischen Kundensupport. Flexible Arbeitszeiten und ein attraktives Vergütungspaket werden geboten.

Leistungen

30 Urlaubstage

Flexible Arbeitszeiten

Hochwertige IT-Ausstattung

Unterstützung für Mahlzeiten

Betriebliche Altersvorsorge

Qualifikationen

• Erfahrung in der Systemadministration oder technischem Kundensupport.
• Nachweisliche PowerShell-Kenntnisse und Implementierung automatisierter Lösungen.
• Analytisches Denken und klare Dokumentationsfähigkeiten.

Aufgaben

• Leiten und Entwickeln des Support-Teams.
• Gestaltung und Implementierung von Automatisierungslösungen.
• Enger Kontakt zu Kunden für bessere Unterstützung.
• Zusammenarbeit mit Entwicklung und Marketing.

Kenntnisse

Systemadministration

PowerShell-Kenntnisse

Windows Server-Wissen

Netzwerk- und Sicherheitskenntnisse

Analytisches Denken

Kommunikationsfähigkeiten in Deutsch und Englisch

Jobbeschreibung

Overview

Head of Customer Success - IT Automation (m / f / d) at ScriptRunner - The #1 PowerShell Automation Platform.

Bitte lesen Sie die unten stehende Übersicht und die Anforderungen für diese Stellenausschreibung vollständig durch.

Join to apply for the Head of Customer Success - IT Automation (m / f / d) role at ScriptRunner - The #1 PowerShell Automation Platform.

What You’ll Be Doing

• Lead and develop our support team – both technically and personally – and take on team leadership responsibilities.
• Act as a key contact for all things IT infrastructure, operations, cloud, and automation.
• Design and implement automation solutions using PowerShell and ScriptRunner – for both customer projects and internal environments.
• Tackle complex support cases with a hands-on, solution-oriented mindset.
• Take a proactive approach to engaging with our customers: understand how they’re using ScriptRunner, what they’re planning, and where we can support them even better. Be a sparring partner, idea generator, and trusted advisor.
• Collaborate closely with our development and marketing teams and contribute to product communication – e.g., through blog posts or knowledge base content.
• Represent ScriptRunner in the IT Pro community with expertise and enthusiasm.

You Have

• Experience in system administration or technical customer support – ideally with some leadership experience.
• Strong PowerShell skills and a track record of implementing automation solutions.
• Solid knowledge of Windows Server, Microsoft services, Azure AD, virtualization, networking, and security.
• Analytical thinking, structured work style, and clear documentation skills.
• Excellent communication skills in both German and English.

Bonus points

• AI-savvy and excited to explore how AI can enhance IT support. Eager to identify opportunities, experiment with new ideas, and help us bring smart automation to life.

What You Can Expect From Us

• Permanent employment contract in an innovative tech scale-up
• Remote-first mindset – work from our office or anywhere in Germany
• 30 vacation days to recharge
• Flexible working hours and home office options
• High-end IT equipment and a modern office setup
• Meal allowance, free drinks, company pension plan, and mobile phone contract
• A team that values collaboration, knowledge sharing, and working at eye level

About The Company

ScriptRunner is a leading automation platform for PowerShell-based IT scenarios. With ScriptRunner, IT teams can delegate recurring tasks, monitor them centrally, and execute them securely — all without direct system access. The platform seamlessly supports Active Directory, Exchange, VMware, Azure, AWS, Microsoft 365, and more, as well as IT service management tools like ServiceNow and Jira.

Contact

Ready to take the next step? Send your application including salary expectations and possible start date. Your contact : Carina Wilfer, Tel. [phone]

Job Details

• Seniority level : Mid-Senior level
• Employment type : Full-time
• Job function : Customer Service
• Industries : Software Development

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