Head of Customer Success DACH

TN Germany; Berlin; Vor Ort; EUR 80.000 - 120.000; Vollzeit

Zusammenfassung

Join a pioneering company at the forefront of the Legal Tech revolution. As the Head of Customer Success for the DACH region, you will lead a dynamic team dedicated to ensuring customer satisfaction and driving business growth. This role offers a unique opportunity to influence strategy and operations while collaborating with international teams. Experience a stimulating workplace that values innovation, inclusion, and excellence, all while contributing to the success of a fast-growing firm aiming for unicorn status. If you are a seasoned leader with a passion for customer success and legal technology, this is the perfect opportunity for you.

Leistungen

Business Bike

Employee Referral Program

Telework Charter

Qualifikationen

• 15 years of experience, including 10 in management.
• Strong leadership and business focus.
• Experience in complex project management.

Aufgaben

• Manage a team and oversee customer satisfaction.
• Develop strategies for customer retention and account growth.
• Analyze regional performance and collaborate with teams.

Kenntnisse

Leadership

Project Management

Customer Success

Business Development

Fluent in German

Fluent in English

Legaltech Knowledge

Jobbeschreibung

Social network you want to login/join with:

Job Description:

Head of Customer Success DACH at DiliTrust | softgardenView job here

Head of Customer Success DACH

Full Time Hybrid Berlin With Professional Experience 4/19/25

Head of Customer Success - DACH

Ready to be part of the Legal Tech revolution?

As the leading SaaS publisher in Europe, Dilitrust is transforming legal departments worldwide with cutting-edge technology.

Our Impact: From General Meeting reports to AI-assisted contract life management, our teams across France, Spain, Italy, Canada, Mexico, and MEA are the driving force behind our global success. We are pleased to provide daily support to 2,400 customers in 64 countries, with 80% of major listed companies in major markets like Europe, North America and the middle East.

Our Ambition: Become The 1 st Legaltech worldwide. Achieve Unicorn status, with a valuation surpassing €1 billion.

Our Recognition : Dilitrust has been recognized for offering a positive and stimulating work environment. We are proud to have been awarded the "Happy at Work" and “Tech at Work” label since 2019.

What will you find at DiliTrust?

Innovation: Be at the forefront of legal tech advancements.

Global Impact: Collaborate with diverse teams in an international and multicultural context.

Career growth: Grow and develop within the future unicorn of legal tech.

Stimulating workplace : Experience the positive "Happy at Work" environment.

Your duties :

Reporting to the Chief Customer Officer (CCO), you will manage a team and oversee the team's growth. As a DACH Head of CS, you have to adapt locally HQ processes, strategy, and operations.

Project Management & Customer Care:

• Ensure customer satisfaction and retention at a global scale.
• Oversee and optimize customer projects, ensuring efficient implementation, on-time delivery, and budget adherence.
• Act as a strategic advisor to customers, helping them maximize the value of our solutions and improve their satisfaction.

Account Growth & Business Development:

• Develop and execute strategies to maximize customer retention, engagement, and account expansion.
• Identify and pursue Upsell, Cross sell opportunities to support growth and market expansion across Europe.
• Work closely with sales teams to enhance customer acquisition and develop long-term partnerships.

Regional Team Leadership & Performance Management:

• Lead and challenge regional team in consulting, implementation, support, and customer relationship management.
• Train and mentor teams to improve their skills and overall performance.
• Manage a team, ensuring their professional growth and career development.

Strategic Analysis & Cross-Functional Collaboration:

• Analyze regional performance and provide strategic recommendations to optimize results.
• Collaborate with sales, marketing, and R&D teams to enhance our solutions and align them with market needs.
• Actively participate in the sales process and contribute to product evolution to meet customer expectations

Profile required:

· You have 15 years of experience including 10 in management

· Strong leadership and winner personality

· Strong business focus (upsell, cross sell, churn, downsell, NRR)

· Experience of complexe Project management

· Highly operational, able to take over, resolve customer situations, provide solutions

· Native German, fluent English, and French is a plus

· Thorough knowledge of the DACH market/customers

· Legaltech experience, ideally CLM and Matter Management

Our values:

At DiliTrust, our values guide everything we do. Trust is our foundation, ensuring transparency and integrity in every action.
We promote inclusion, fostering a culture of empathy, diversity and belonging, where everyone's voice is valued.
We foster a hands on spirit, encouraging initiative, resilience and action-oriented thinking to meet challenges.
We strive for excellence, constantly pushing boundaries to drive innovation, and demonstrating generosity in all our endeavors.
Above all, we succeed as a team, united by a common goal: collaboration.

Recruitment process:

Everything goes very fast at DiliTrust! We are able to complete the entire
recruitment process in less than 15 days after our first meeting!

1. Talent Acquisition

2. Hiring Director

3. German local Team

What we offer:

• Join a fast-growing company in a friendly, international environment (offices in France, Italy, Spain, Canada as well as Dubai and Mexico);

• Our "Telework Charter" guarantees that you can find the right balance between "Onsite" and "Remote";

• Last but not least, Business Bike, Employee referral program, e tc…

More info :

Location: Munich or Berlin

Seniority : + 15 yrs

Type of contract : Full time, hybrid

Apply Online Imprint | Privacy Policy Powered by softgarden