Head of Customer Success

CROWDCONSULTANTS 360 GmbH; Berlin; Vor Ort; EUR 100.000 - 125.000; Vollzeit

Zusammenfassung

A leading HR Tech company in Berlin is seeking a Customer Success Manager to lead their Customer Success strategy and maximize Net Revenue Retention. The ideal candidate has proven experience in HR Tech/SaaS and strong analytical skills. You will collaborate with various departments and report to senior management. Fluency in German is required. This role offers the opportunity to work in a dynamic environment and make a meaningful impact.

Leistungen

Meaningful impact on health and well-being

Collaborative team environment

High-impact role

Close collaboration with senior leadership

Qualifikationen

• Proven experience in leading Customer Success teams in HR Tech/SaaS.
• Strong focus on Net Revenue Retention strategies.
• Experience using data to optimize customer strategies.

Aufgaben

• Lead the development of the Customer Success strategy.
• Monitor KPIs and report to senior management.
• Collaborate with departments to improve the customer journey.

Kenntnisse

Leadership in Customer Success teams

Strong analytical skills

Excellent communication skills

Problem-solving skills

Fluency in German

Jobbeschreibung

Overview

YOUR MISSION

Responsibilities

• Lead the development and execution of the Customer Success (CS) strategy in line with corporate goals, focusing on maximising Net Revenue Retention (NRR)


• Ensure alignment of CS objectives across functions, secure necessary resources, and manage annual CS planning and budgeting


• Monitor KPIs, analyse results, and report to senior management


• Collaborate with Sales, Marketing, Product, and other departments to continuously improve the customer journey


• Build strong customer relationships, drive strategic upsell and cross-sell initiatives, and standardize CS process through playbooks and best practices

Qualifications

• Proven experience in leading and developing Customer Success teams within HR Tech/SaaS environment, with a strong focus on NRR strategies


• Solid analytical skills and experience using data to shape customer strategies, optimize processes, and identify growth opportunities in a SaaS context


• Excellent communication and leadership skills to build trust with both customers and internal stakeholders


• Strong problem-solving skills combined with a proactive, solution-oriented approach to decision-making


• Fluent spoken and written German

Benefits

• Opportunity to make a meaningful impact on the health and well-being of both employees and customers through strategic initiatives


• Join a passionate, collaborative team with a strong “can-do” mentality and commitment to continuous improvement


• High-impact role with the chance to shape key Customer Success strategies and processes


• Work closely with senior leadership and cross-functional teams in a dynamic, purpose-driven environment

PERFECT MATCH? We look forward to receiving your application!

QUESTIONS? Please contact Edyta at: [phone]

RECOMMENDATIONS? We’ll reward the successful placement of your recommendation with EUR 500