Head of Customer Service Experience PMO Europe (d / f / m)

Henkel AG & Co. KGaA; Düsseldorf; Vor Ort; EUR 80.000 - 100.000; Vollzeit

Zusammenfassung

A leading multinational company located in Düsseldorf, Germany, is seeking a PMO Lead for Customer Service Experience in Adhesive Technologies. This role involves developing strategies to enhance customer experience, managing key strategic projects, and leading high-performing teams. The ideal candidate will have a strong project management background and a proven ability to deliver impactful outcomes.

Qualifikationen

• Experience in leading project management offices.
• Strong analytical skills with data-driven decision making.
• Ability to manage cross-functional teams and projects.

Aufgaben

• Lead the PMO for Customer Service Experience across Europe.
• Develop and deploy strategies to enhance customer experience.
• Manage implementation of strategic project roadmaps.

Jobbeschreibung

What you´ll do

• Lead the Project Management Office (PMO) for Customer Service Experience (CSX) for Adhesive Technologies in Europe
• Develop and deploy related strategy to enhance customer experience
• Full accountability of management and delivery of the key strategic project roadmap, change management and transformation programs
• Coordinate cross-functional projects/initiatives, manage implementation, drive continuous improvement and ensure impactful & scalable outcomes
• Utilization of research and data analysis to guide, develop and/or support a sound understanding of customer segments, trends, needs and expectations
• Develop key methodologies, tools or metrics to monitor project-, team performance and strategic relevance
• Manage budget plans for area and/or projects and report on key performance indicators (KPIs) and project delivery metrics
• Report regularly to the regional leadership team and global team(s) on project progress, risks, and outcomes
• Lead, coach, and enable PMO or Process Managers towards target achievement
• Attract, retain, and develop Customer Service Experience and Supply Chain talents and in creating high performing team culture