Head of Customer Service Experience PMO Europe (d/f/m)

Henkel AG & Co. KGaA; Düsseldorf; Vor Ort; EUR 80.000 - 120.000; Vollzeit

Zusammenfassung

A leading company in the adhesive technologies sector is seeking a PMO Lead to manage projects focused on enhancing customer service experience across Europe. Responsibilities include developing strategic roadmaps, managing cross-functional initiatives, and coaching teams towards high performance. This role demands strong leadership skills, project management expertise, and data-driven decision-making.

Aufgaben

• Lead the Project Management Office for Customer Service Experience for Adhesive Technologies in Europe.
• Develop strategy to enhance customer experience.
• Manage budget plans and report on key performance metrics.

Kenntnisse

Leadership

Project Management

Data Analysis

Continuous Improvement

Change Management

Jobbeschreibung

What you´ll do

• Lead the Project Management Office (PMO) for Customer Service Experience (CSX) for Adhesive Technologies in Europe
• Develop and deploy related strategy to enhance customer experience
• Full accountability of management and delivery of the key strategic project roadmap, change management and transformation programs
• Coordinate cross-functional projects/initiatives, manage implementation, drive continuous improvement and ensure impactful & scalable outcomes
• Utilization of research and data analysis to guide, develop and/or support a sound understanding of customer segments, trends, needs and expectations
• Develop key methodologies, tools or metrics to monitor project-, team performance and strategic relevance
• Manage budget plans for area and/or projects and report on key performance indicators (KPIs) and project delivery metrics
• Report regularly to the regional leadership team and global team(s) on project progress, risks, and outcomes
• Lead, coach, and enable PMO or Process Managers towards target achievement
• Attract, retain, and develop Customer Service Experience and Supply Chain talents and in creating high performing team culture