Head of Customer Service / Business Management (m/f/d)

Aenova Group; Regensburg; Vor Ort; EUR 70.000 - 95.000; Vollzeit

Zusammenfassung

A leading pharmaceutical contract manufacturer seeks a Head of Customer Service in Regensburg. The role involves managing customer relationships, negotiating commercial terms, and leading the Customer Service and Business Management team. Ideal candidates will have a business-related degree, strong communication skills in English and German, and experience in the pharmaceutical industry.

Qualifikationen

• Strong track record in assessing customer needs and delivering tailored solutions.
• Experienced in leading teams and driving process improvements.
• Proven experience in contract management in a sales environment.

Aufgaben

• Leading and managing customer relationships for the Regensburg site.
• Negotiating and agreeing on commercial conditions with clients.
• Managing the forecast and order process and post-order activities.

Kenntnisse

Negotiation

Customer Relationship Management

Leadership

Communication

Problem Solving

Ausbildung

Degree in business-related, scientific or technical field

Jobbeschreibung

Head of Customer Service / Business Management (m/f/d)

Head of Customer Service / Business Management (m/f/d)

für den Standort Regensburg, Deutschland

Would you like to make a valuable contribution to the health of patients? And do something really meaningful on your own responsibility? Then we look forward to hearing from you! Excellence beyond manufacturing - that's what we stand for as Aenova, one of the world's leading contract manufacturers and developers for the pharmaceutical industry with 4,000 employees at 15 sites. Our site in Regensburg is a competence center for high potent solids, e.g. cancer medicines.

Your key responsibilities

• Leading and managing customer relationships for the Regensburg site
• Communicating the production and delivery range that can be offered to customers
• Communicating customer wishes and requirements to the site organisation
• Leading and managing the design, negotiation and agreement of commercial conditions between customer and site: supply contracts including amendments (e.g. on prices and lead times), binding forecasts, non-binding forecasts, orders and order confirmations
• Leading and managing the forecast and order process and post-order activities
• Leading and developing the Business Management and Customer Service team at the site
• Close cooperation and coordination with the management, the members of the SLT and the corporate organisational structure
• Measurable contribution to increasing customer satisfaction and benefits for Aenova Regensburg
  
  

Your profile

• Degree in a business-related, scientific or technical field, combined with relevant professional
  experience – ideally in the pharmaceutical industry
• Strong track record in assessing customer needs, managing objections, and delivering tailored
  solutions to resolve issues effectively
• Skilled in negotiating and closing deals as well as presenting in front of various target groups
• Proven experience in contract management combined with strong business acumen
• In-depth knowledge of commercial supply services and market dynamics
• Experienced in leading teams and driving process improvements in a sales environment
• Understanding of pharmaceutical products, including highly regulated and specialized solid forms
  would be a plus
• Strong organizational and coordination skills with a hands-on and proactive mindset
• Excellent communication skills in English and German, both written and verbal, with persuasive
  impact
  
  

Your motivation

Are you looking for new challenges in a highly competitive environment? And you want to tackle them creativelyand on your own responsibility? Do you prefer a "get-it-done" culture and think in terms of solutions ratherthan problems? What are you waiting for? We would be happy to explain our corporate benefits in a personalconversation!

If you have any questions, I - Robert Richter / Human Resources - will be happy to help you: [phone]

Haupt Pharma Amareg GmbH • Member of the Aenova Group • Donaustaufer Straße 378 • 93055 Regensburg