Head of CRM – E-Commerce (m/w/d)

Pammys; Germany; Remote; EUR 90,000 - 140,000; Full time

Job summary

Pammys is seeking a CRM/Retention leader to own and scale our email marketing, customer journeys, and segmentation across all lifecycle stages. You will build measurable processes, optimize automation, and partner with Data, Marketing, and Product to drive repeat purchases and higher lifetime value.

This is a fully remote role with global expansion responsibilities. You will lead strategy and hands-on execution, evolving the CRM playbook for international markets, while mentoring a growing team

Qualifications

• Proven experience in CRM, retention, or lifecycle marketing in D2C/e-commerce.
• Track record of increasing repeat purchases, LTV, and CRM-driven revenue.
• Strong knowledge of email marketing, automation, segmentation, and personalization.
• Data-driven decision-making with CRM metrics, cohorts, and contribution margin.

Responsibilities

• Own the CRM and retention marketing strategy, systems, campaigns, and automations.
• Develop segmentation and personalization to improve profitability and repeat purchases.
• Lead testing and optimization of emails, journeys, offers, and send times.
• Collaborate with Data, Marketing and Product to translate insights into actions.
• Scale CRM across new markets with locally relevant playbooks.

Skills

CRM marketing

Lifecycle marketing

Email marketing

Marketing automation

Data-driven

A/B testing

Leadership

Strategic thinking

Tools

CRM platforms

Marketing automation tools

Job description

Job Description

Pammys has grown to more than 1.3 million customers in just a few years. Now, the focus is on turning this customer base into an even stronger engine for growth.

Job Description

Pammys has grown to more than 1.3 million customers in just a few years. Now, the focus is on turning this customer base into an even stronger engine for growth. You will own our entire CRM and Retention Marketing function and develop it into a measurable, scalable growth channel. Your goal is clear: drive more repeat purchases, increase Customer Lifetime Value, and generate more profitable revenue from our existing customer base. You will take full ownership of strategy, systems, campaigns, and automations, and continue to build and scale the function together with your team.

Retention & Lifecycle.

You will develop the CRM strategy across the entire customer lifecycle, from the first purchase to the second and third purchase through to long-term customer retention. You will identify the biggest levers for repeat purchase rate, purchase frequency, and Customer Lifetime Value and turn them into concrete action.

Email & Automation.

You will own our email communication and automated customer journeys end-to-end. Welcome flows, post-purchase journeys, cross-selling, reactivation, product launches, and other lifecycle journeys will be built, tested, and continuously optimized by you based on data.

Segmentation & Personalization.

You will ensure that not every customer receives the same communication. You will develop intelligent segments based on purchasing behavior, products, activity, and customer value, making our communication more relevant and more profitable.

Testing & Performance.

You will treat CRM like a performance channel. Subject lines, offers, send times, frequencies, content, and customer journeys will be systematically tested. You know the numbers behind your initiatives and can clearly quantify the incremental contribution margin generated through CRM.

Customer Insights.

You will use our data to understand why customers come back, when they drop off, and which products trigger the next purchase. Together with Data, Marketing, and Product, you will translate these insights into concrete actions.

Internationalization.

You will further develop our CRM playbook for new markets and ensure that automations, segments, and communication work in a locally relevant way without every country having to start from scratch.

Your mission

• Several years of experience in a CRM, Retention, or Lifecycle Marketing role within a D2C or e-commerce environment
• Proven track record of increasing repeat purchase rate, Customer Lifetime Value, and CRM-generated revenue
• Deep understanding of email marketing, marketing automation, customer journeys, segmentation, and personalization
• Strong understanding of CRM metrics, cohorts, contribution margin, and customer economics, with the ability to make consistently data-driven decisions
• Experience with leading CRM and marketing automation platforms and confidence working with large customer databases
• Strong testing and performance mindset: you develop hypotheses, test systematically, and scale what works
• Hands-on mentality combined with leadership skills: you can develop strategy, but also dive deep into flows, campaigns, segments, and performance data yourself

Your profile

• Several years of experience in a CRM, Retention, or Lifecycle Marketing role within a D2C or e-commerce environment
• Proven success in increasing repeat purchase rate, Customer Lifetime Value, and CRM-generated revenueDeep understanding of email marketing, marketing automation, customer journeys, segmentation, and personalization
• Strong understanding of CRM metrics, cohorts, contribution margin, and customer economics, combined with a consistently data-driven approach
• Experience with leading CRM and marketing automation platforms and managing large customer databases
• Strong testing and performance mindset, with a clear focus on measurably improving initiatives and scaling successful approaches
• Strong hands-on mentality and leadership skills: you develop the strategy, but also dive deep into flows, campaigns, segments, and data yourself

Why us?

• Fully Remote: Work remotely in a leadership role with full ownership of CRM and retention.
• A Customer Base with Real Potential: With over 1.5 million customers, Pammys gives you the scale to turn segmentation, lifecycle journeys and personalization into measurable growth.
• End-to-End Ownership: Shape the strategy, systems, campaigns and automations across CRM. You own the priorities and drive execution together with your team.
• Measurable Business Impact: See your work translate into more repeat purchases, higher Customer Lifetime Value and incremental contribution margin.
• Shape Your Team and Tools: Help build the team, select the right tools and define how the CRM function operates as we scale.
• International Perspective: Develop lifecycle strategies for new markets and help shape the international growth of a footwear brand.
• Personal and Professional Development: Grow with Pammys, expand your leadership skills and tackle increasingly complex challenges as the business develops.
• Free Pammys Shoes: One pair of shoes per launch — so you can experience the products behind your campaigns yourself.

About Us

Join our Team! Pammys is the fastest-growing footwear brand in Europe.

With more than 1 million delighted customers in our first three years, we’ve proven how quickly a brand can gain momentum when vision, team and execution come together perfectly. With locations in Kiel, Hamburg, and our own 11,500 m² logistics center in Lensahn, we’ve built an infrastructure designed for extreme growth. Our team of over 100 passionate marketing minds, tech talents, creatives, operators and logistics heroes works every day to establish Pammys as a leading fashion & comfort brand worldwide. With our team and a current mid eight-figure annual revenue, we’re entering our next major growth phase — with a clear goal to scale to mid nine-figure revenue in the coming years.

And we’re just getting started.

Our mission is clear:

We move fast.
We think big.
We experiment, test, scale and deliver.

There’s always momentum here. Something is happening every single day. If you want to be part of a company that’s still shaping its global footprint — welcome to the Pammyversum!

We’re looking for ambitious, creative, smart team players who share our vision and are ready to reach the next stage together.

This is your moment.
Join our team!