Head of Client Services

TN Germany; Berlin; Vor Ort; EUR 60.000 - 100.000; Vollzeit

Zusammenfassung

An innovative and dynamic agency is seeking a Head of Client Services to lead a talented team in Germany. This pivotal role involves managing key client relationships, identifying growth opportunities, and overseeing impactful projects across various sectors, including CX and CRM. The ideal candidate will have a strong background in client services, exceptional communication skills, and proficiency in both German and English. Join a global leader in digital marketing and be part of a collaborative culture that values creativity and strategic thinking. This is an exciting opportunity to make a significant impact in a fast-paced environment.

Qualifikationen

• Experience in managing major clients, preferably in the automotive sector.
• Proven ability to lead and mentor teams in client services.

Aufgaben

• Manage and exceed expectations for major clients.
• Identify growth opportunities and present strategies to stakeholders.
• Oversee projects across CX, CRM, and Technology.

Kenntnisse

Client Relationship Management

Business & Digital Transformation

CX (Customer Experience)

CRM (Customer Relationship Management)

Content Creation

Social Media Strategy

Bilingual (German and English)

Exceptional Communication Skills

Jobbeschreibung

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Head of Client Services - Germany

MRM is seeking a Head of Client Services to lead our team in Germany. You’ll own and develop our relationship with several key clients whilst playing a pivotal role in identifying and converting opportunities for us to grow.

The Responsibilities:

We’re looking for an experienced Client Services lead who is passionate about inspiring others and developing long-term client relationships.

The role will involve:

1. Managing several of our largest clients, ensuring their needs are met and expectations exceeded.
2. Identifying opportunities to grow relationships, presenting ideas and strategies to key stakeholders.
3. Overseeing projects and campaigns for the clients across CX, CRM/Loyalty, and Technology.
4. Leading and mentoring the client services team.
5. Playing an active role in new business opportunities.

Capabilities:

We’re looking for a Head of Client Services who can demonstrate:

1. Previous experience operating at a similar level working with major clients. Experience with the automotive sector would be advantageous.
2. A deep understanding of some or all of our core specialisms: Business & Digital Transformation, CX, CRM, Content, and Social Media.
3. Proficiency in both German and English.
4. Exceptional communication skills.

About Us:

MRM is a global multi-award-winning integrated, digital, and direct marketing agency with 40+ offices across North America, Latin America, Europe, the Middle East, and Asia-Pacific.

We focus on creating meaningful connections between brands and their customers. We believe this is best achieved when we work with our clients and agencies in a spirit of total collaboration.

This philosophy guides our approach to creating moments that matter to both people and brands. Through data-infused insights and engaging creative enabled through technology, we build seamless, connected experiences that result in profitable relationships. We do this by operating at the intersection of strategy, creative, and data.

As part of McCann World Group and the Interpublic Group, we have all the benefits of being part of a world-class network while retaining the culture and entrepreneurial spirit of a smaller agency.