Head of Cash Solutions (f/m/d)

Raisin GmbH; Frankfurt; Vor Ort; EUR 70.000 - 100.000; Vollzeit

Zusammenfassung

A leading FinTech company in Frankfurt is looking for a Client Management Manager to enhance relationships and drive growth. The role demands proven leadership in the banking sector, with responsibilities spanning compliance, revenue maximization, and team management. Join a vibrant team with a focus on innovation and collaboration, offering excellent benefits and development opportunities.

Leistungen

Employee Development Budget of €2,000

Flexible working hours and home office

30 vacation days plus holidays off

Company pension scheme with 20% support

Subsidized sports club membership

Relocation support if moving from abroad

Daily fresh fruit and snacks provided

Qualifikationen

• 5+ years leadership experience in service or banking industry.
• Proven success in project delivery and stakeholder management.
• Strong affinity to IT-related business scaling.

Aufgaben

• Oversee and manage client relationships to assure satisfaction and growth.
• Create and execute plans to maximize revenues from partners.
• Ensure compliance with regulatory, audit, and AML requirements.

Kenntnisse

Client Management

Leadership

Analytical Skills

Communication

Ausbildung

University degree in Business Administration or Finance

Jobbeschreibung

Your growth is our growth. Our success is your success.

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About Raisin

About Raisin Bank

About Raisin US

About Raisin UK

Team

Cash Solutions sits within the Commercial organization at Raisin Bankand is responsible for scaling the business through partnerships and commercial strategy. Raisin Bank is one of the market leaders in providing cash related banking services in several European countries. We operate with our partners more than 8.000 ATMs over Europe, operate with CIT-company solutions to optimize the cash-cycle for retailers, petrol stations and other cash-heavy businesses as well as cash-based payment solutions for online merchants.
This role is pivotal to grow business with existing partners, deliver service excellence to them and assuring high regulatory and compliance standards related to banking. Selected acquisition of new partners is in focus medium-term.

Tech Stack

Your Responsibilities

• Oversee and manage client relationships to assure satisfaction, growth and profitability as well as retention.
• Create and execute plans to maximize revenues from existing partners through up - and cross-selling initiatives.
• Develop and implement product/solutions for existing clients and to attract new clients.
• Continuously analyze market trends and client feedback to develop better solutions.
• Enhance Client management strategies to improve satisfaction level.
• Maintain high standards of client service and interaction and ensure adherence across all client facing activities.
• Ensure effective communication and collaboration across all departments to meet clients needs.
• Oversee and guarantee compliance with regulatory, audit and AML requirements.
• Regularly review and ensure compliance with contracts, SLAs etc. from both the clients and the company's perspective.
• Lead a team, fostering a culture of collaboration and continuous improvement.

Your Profile

• University degree in Business Administration, Finance or related field.
• Proven experience in service industry, preferably banking related.
• Affinity to cash and payments.
• Leadership experience 5 year plus across projects and people with natural aptitude, and passion for growing and developing high-performance teams.
• Proven successes in client management, project delivery and stakeholder management.
• Excellent analytical skills.
• Affinity to strongly IT-related business and focus on scaling up.
• Excellent communication and interpersonal skills to engage and influence across all levels and functions.
• Strong strategic and excellent operational leadership skills.
• Ability to build long-lasting relationships.

Our Benefits

Benefits der Raisin Bank

Join our mission, join our team - and grow with us!

As part of the strong Raisin family, Raisin Bank combines the best of both worlds: The experience and security of a bank with the flexibility and innovation of a Start-up.
Our employees are just as diverse as our partners. If you are looking for a dynamic environment in which you can play to your strengths and develop further, then you have come to the right place! In our agile FinTech environment, you have the opportunity to work in an international team and gain new experience. We provide:

• Employee Development Budget of €2,000 and four full training days per year.
• Access to Babbel for continuous language learning.
• Flexible working hours, home office and 30 vacation days plus Christmas Eve and New Year's Eve off.
• A company pension scheme (Betriebliche Altersvorsorge), which we support with 20%.
• Enjoy more than 50+ different sports with Urban Sports Club: We subsidize your membership with more than €20 per month.
• Do you miss being in the office? The Deutschland Ticket gets you there, which we subsidize with €25 per month.
• Love cycling? With JobRad, lease the bike of your choice and enjoy tax savings, plus Raisin covers your monthly insurance costs.
• Hungry all the time? Snacks, daily fresh fruit as well as drinks provided at the office.
• You are moving from another country or city to join us? We may support your relocation.