Head of Business Operations

DealHub Ltd.; Berlin; Vor Ort; EUR 90.000 - 150.000; Vollzeit

Zusammenfassung

DealHub Ltd. is seeking an experienced operator to take over founder-led operations and build scalable systems that enable growth.

You will own the operations function, lead a small team, and join the company's leadership team, working closely with the co-founder and MD to hand over responsibilities and drive improvements. You will prototype, code and automate where it speeds progress, establish clear workflows, documentation and ownership, and measure outcomes through better delivery and

Qualifikationen

• Structured problem-solving and clear communication.
• Experience building with code, APIs, automation or AI tools.
• Commercial judgment linking improvements to revenue, delivery quality, cost or capacity.
• Ownership in ambiguous environments with progress even with incomplete briefs.
• Ready to lead and manage a small team while staying close to the work.
• Curiosity about technology and the business; quick learning of new tools.

Aufgaben

• Own the operations roadmap across Sales, Growth, Content and Events.
• Manage and grow a small revenue operations and systems engineering team.
• Prototype, code and automate where it speeds progress.
• Ensure workflows have clear ownership, documentation and standards.
• Drive adoption and measurable improvements in delivery and information sharing across teams.
• Collaborate with founders and leadership during handover and hand back responsibilities.

Kenntnisse

Structured problem-solving

Strong communication

Code APIs automation

Commercial judgment

Ownership in ambiguity

Leadership readiness

Curiosity about tech & business

Jobbeschreibung

Take over founder-led operations and build the systems that help us grow.

You might be a consultant who moved into a startup, a founder’s associate already running important parts of a business, or an operator who has started building software and automations yourself.

You enjoy understanding how a business works, finding what slows it down, and making it work better. You can turn an unclear problem into a practical plan, bring people with you, and build the first solution.

We are looking for someone ready to take that ability further: own our operations function, lead a small team, and join the company’s leadership team.

About Us

Platform Engineering Masters is the company behind platformengineering.org and PlatformCon. We bring together engineers, technology leaders and vendors through our community, conferences, education and Weave Intelligence.

As the business grows, the systems behind it need to grow too: how we deliver for customers, run events, produce content, understand performance and share information across teams.

Our co-founder, Christoph currently leads operations. You will work closely with him during the handover, then take responsibility for running and developing the function independently. You will report to Luca, our Managing Director.

The challenge

We have a working business, an existing operations team and plenty already being built. We also have manual handovers, disconnected information and processes that depend too much on particular people.

Your job is to decide what needs attention, understand the business problem behind each request, and lead the work through to a solution people actually use.

Some of the questions you will tackle:

• How do we turn a customer commitment into a reliable delivery process across sales, content and events?
• How do we give teams trustworthy information about what is working and where to focus?
• How do we make recurring work, such as publishing a webinar or delivering a sponsored asset, easy to run consistently?
• Which problems need custom software, which need better use of existing tools, and which simply need a clearer process?
• How do we keep improving our systems without making the business dependent on their original builders?

What you will own

The operations roadmap. Work directly with Sales, Growth, Content and Events to understand their needs. Prioritize by business impact, challenge requests where necessary, and make trade-offs explicit, including when requests come from founders.

A small, growing team. You will manage our existing revenue operations and systems engineering specialists from the start, and help recruit and develop additional content/design and growth operations capacity.

Hands-on delivery. Prototype, write code, connect systems and build automations yourself when that is the fastest way to make progress. Give your team clear direction and space to own delivery.

Systems that last. Make sure critical workflows have clear ownership, useful documentation and sensible standards for reliability, access and maintenance.

Adoption and results. Work with business teams until the solution is part of their everyday work. Judge success by better delivery, useful information and time saved.

Your remit is the operational systems supporting the business. Functional leaders own their commercial, editorial and event outcomes; you work with them to make those outcomes easier to achieve.

What You Will Bring

• Structured problem-solving and strong communication. You can understand an internal customer’s needs, question assumptions and explain a recommendation clearly. Consulting or similar client-facing experience would be useful.
• Evidence that you build. You have used code, APIs, automation or AI tools to solve real problems. You can walk us through what you built, why you chose that approach and what happened when people used it.
• Commercial judgment. You connect operational improvements to revenue, delivery quality, cost or capacity.
• Ownership in an ambiguous environment. You can make progress without a complete brief and follow through when implementation gets difficult.
• Readiness to lead. You can set priorities, give useful feedback and hold a small team accountable while staying close to the work.
• Curiosity about technology and the business. You learn unfamiliar tools and domains quickly and care about the quality of the result.

Experience managing processes in a startup would be valuable. You do not need to have held a Head of Operations title or worked in every area this role touches. We care more about your judgment, learning speed and track record than a particular CRM certification or tool stack.

What Success Looks Like

In your first months, you will establish clear priorities with the team, take ownership of the most important systems and deliver improvements that business teams can see and use.

Over time, routine work will run with fewer manual interventions, teams will have better information, and the founders will be able to step out of day-to-day operations with confidence.

Why join

You will inherit a real team, work directly with leadership and have the mandate to shape an important part of a growing business. This is an opportunity to move from solving individual problems to owning the function that solves them.