Head of BTP / BDC & AI Customer Success Management (f/m/d), Germany

SAP SE; Walldorf; Vor Ort; EUR 80.000 - 120.000; Vollzeit

Zusammenfassung

An established industry player is seeking a Head of BTP / BDC & AI Customer Success Management to drive customer engagement and success. This role involves leading a team to enhance the adoption of SAP's Business Technology Platform and Business Data Cloud, ensuring customer satisfaction and growth. The ideal candidate will have extensive experience in account management and a strong understanding of cloud solutions. Join a collaborative team that values diversity and innovation, and help shape the future of customer success in a dynamic environment.

Leistungen

Flexible Work Models

Health and Well-being Focus

Diversity and Inclusion Initiatives

Qualifikationen

• Several years of experience in account management and customer success.
• Fluent in German and English with strong communication skills.

Aufgaben

• Lead a team to deliver business results through customer engagement.
• Develop innovative Demand Generation Initiatives for customer growth.

Kenntnisse

Account Management

Customer Success

Sales

Solution Management

Consulting

Pre-Sales

Cloud Software Solutions

Analytical Skills

Program Management

Communication Skills

Ausbildung

Bachelor's Degree

Master's Degree

Jobbeschreibung

Head of BTP / BDC & AI Customer Success Management (f/m/d), Germany

At SAP, we enable you to bring out your best. Our culture emphasizes collaboration and a shared passion for helping the world run better. We focus on building the foundation for tomorrow and creating an inclusive workplace that values flexibility and aligns with our purpose-driven, future-focused approach. We offer a collaborative, caring team environment with a strong focus on learning, development, recognition, and a variety of benefits.

All SAP locations in Germany are possible, including Walldorf, Hamburg, Berlin, Ratingen, Eschborn, Gerlingen, and Hallbergmoos.

YOUR FUTURE ROLE

This role focuses on helping customers utilize SAP Business Technology Platform (SAP BTP) and SAP Business Data Cloud (SAP BDC) within their projects as their cloud platform of choice. BTP is SAP’s PaaS for innovation through integration and extension of SAP Business Suite. BDC is a SaaS solution that unifies and governs all SAP data, connecting seamlessly with third-party data to empower business leaders to make impactful decisions.

The Head of BTP / BDC & AI Customer Success Management (f/m/d), Germany, is responsible for the business performance of their territory and supporting their team’s success by identifying demand for consumption and expansion, guiding team members to achieve their goals.

Responsibilities:

• Ensure your team proactively engages with customers to drive mutual success based on the SAP BTP future-ready enterprise engagement model.
• Lead the team to deliver business results through customer engagement throughout the SAP relationship lifecycle.
• Collaborate within the Market Unit and across regional Cloud organizations (Sales, PreSales, Support, Services, etc.).
• Manage a team of BTP or BDC & AI Customer Success Managers by territory to implement, expand, and scale business operations, ensuring adoption and growth.
• Develop and deliver innovative Demand Generation Initiatives to foster adoption and expansion of the BTP / BDC customer base, including customers outside your direct team.
• Coordinate the adoption of Go-to-Market assets within your territory in collaboration with Sales, Demand Generation, and Marketing.
• Enable team members through knowledge sharing and drive team success at scale.

Your Profile:

• Several years of experience in account management, Customer Success, Sales, Solution Management, Consulting, or Pre-Sales.
• Extensive expertise in Solution Areas BTP, BDC, or AI.
• Industry experience in Public, Energy & Services, Consumer Products, Retail, or related sectors.
• Fluent in German and English.
• Proven success in handling complex customer situations and engaging with customer executives.
• Ability to drive BTP consumption, renewals, expansions, and upsells.
• Strong understanding of cloud software solutions, delivery models, and cloud readiness challenges.
• Experience with global transformation programs and navigating complex organizations.
• Deep knowledge of SAP solutions, especially BTP Portfolio, and related business processes.
• Established relationships with SAP leadership, account teams, and industry units.
• Excellent communication, program management, and analytical skills.
• Strong commercial and deal support skills, particularly in public Cloud BTP.

About the Team

We value diversity and inclusion, fostering a collaborative environment where ideas and perspectives are appreciated. Our culture emphasizes sharing best practices, supporting each other, and driving SAP BTP consumption growth as One Team.

Bring out your best

SAP innovates to help over 400,000 customers worldwide work better together. From ERP to end-to-end business applications, SAP is a cloud leader committed to purpose-driven, collaborative, and inclusive growth.

We win with inclusion

Our inclusive culture, health and well-being focus, and flexible work models ensure everyone can perform at their best. SAP is an equal opportunity employer committed to diversity and accessibility. For accommodations, contact Recruiting Operations at [e-mail].

Requisition ID: 424496 | Work Area: Sales | Travel: 0-40% | Management | Part-time (at least 75% employment) or full-time, unlimited