Hardware Solution Engineer (f/m/d)

NTT DATA; München; Hybrid; EUR 55.000 - 75.000; Vollzeit

Zusammenfassung

A leading global technology services provider is seeking a Hardware Solution Engineer to support hardware solutions. This primarily remote position requires collaboration with customers, managing hardware life cycles, and addressing technical inquiries. Ideal candidates should have strong hardware knowledge and customer service experience, proficient in both German and English.

Leistungen

Comprehensive benefits package

Qualifikationen

• Proven experience in a technical customer service role with high customer satisfaction.
• Familiar with Linux/Unix and Windows environment.
• Fluent in both German and English, written and spoken.

Aufgaben

• Serve as main contact for customers in Hardware Solution Build area.
• Manage firmware and driver, including testing and updates.
• Integrate vendor monitoring/reporting tools and automation scripts.

Kenntnisse

Technical customer service

Hardware knowledge

Packaging/Deployment experience

Technical demand and inventory management

Problem solving skills

Jobbeschreibung

Req ID: 307690

Competitive salary | Germany: remote + 1x/week in Munich on client site

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

NTT DATA is currently looking for a Hardware Solution Engineer (f/m/d) forour growing team in Germany.

Responsibilities and duties

• Serve as the main point of contact for the customer in the Hardware Solution Build area, addressing inquiries, concerns, and requests in a timely and professional manner.
• Packaging & Deployment: Linux packaging (RPM/DEB) and Windows deployment (SCCM)
• Evaluating Hardware components with suppliers
• Firmware & Driver Management
  • Assess Firmware versions
  • Define and test bi-annual firmware/driver baselines with vendors
  • Validate updates in the Lab and update reference builds
  • Prioritize and plan urgent upgrades
• 3rd Level Support & Vendor Escalation
  • Triage firmware/driver issues, open cases with hardware manufacturers
  • Develop workarounds, capture traces and verify fixes.
• Tool Integration & Automation
  • Integrate vendor monitoring/reporting tools and write automation scripts.
• Documentation & Meetings
  • Record every server model and variant in the CMDB with full specs
  • Keep internal tools up to date with new hardware entries
  • Should take part in Meetings (with Vendors and customers) to coordinate on any HW topics
• Lab & Asset Management
  • Manage lab hardware lifecycle- procurement, wiring, repairs and bookings
  • Maintain an accurate occupancy system and CI records
  • Keep tools current - test, update and adapt them regularly.

Role requirements
Must have:

• Proven experience in a technical customer service role with a strong track record of achieving high customer satisfaction
• Excellent understanding of hardware Topics
• Strong in technical demand and inventory management
• Familiar with Linux/Unix and Windows environment
• Packaging/Deployment experience (Linux: RPM/DEB, Windows: SCCM/MECM)
• Experience in working on Hardware topics including vendor support
• Strong knowledge of Server hardware
• Expertise inBIOS, RAID controller and iLO/DRAC/IMM
• Data Center knowledge
• Fluent in both German and English, written and spoken
• Ability to work both independently and collaboratively within a team.
• Excellent verbal and written communication skills, with the ability to empathize and connect directly with the customer
• Ability to identify customer needs and provide proactive solutions.
• Strong problem solving skills, with an emphasis on quick and effective resolution.

Desirable:

• Reporting: includes Hardware lifecycle, inventory etc.
• Various Vendors Server knowledge

Work location:
This position is mainly remote and requires you to travel to the customer's IT Lab in Munich regularly once a week for half a day.

Benefits

Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Visit us at us.nttdata.com.

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