Guest Services Representative

US Department of the Air Force; Baden-Württemberg; On-site; EUR 27,000 - 38,000; Full time

Job summary

US Department of the Air Force at Ramstein Lodging Facility, Ramstein AB, Germany, seeks a lodging clerk to manage reservations and guest services. The role includes registering guests, issuing keys, and escorting guests to their rooms, supporting smooth front-desk operations.

The position requires strong customer service, basic arithmetic, and English proficiency, with eligibility checks including a National Agency Check with Inquiries (NACI).

Qualifications

• Experience in general clerical or cashier work with multiple tasks and quality customer service.
• Ability to resolve simple arithmetic problems and make change when handling payments.
• Must read, speak, and write English.
• Must be able to satisfactorily complete a National Agency Check with Inquiries (NACI).

Responsibilities

• Receives and confirms room reservations by letter, telephone, email, or personal contact.
• Registers and assigns rooms to guests, issues room keys, and escorts guests to rooms as needed.

Skills

Customer service

Multi-tasking

Arithmetic

English language

Job description

About the Position

This position is Non-appropriated Fund (NAF) and is located at the Ramstein Lodging Facility, Ramstein AB, Germany. This position may offer logistical support.

Receives and confirms room reservations by letter, telephone, email, or personal contact. Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed.

Qualifications

Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 11/06/2026.

The Area of Consideration for this vacancy announcement is U.S. Citizens and legal U.S. residents in Germany. In accordance with the Status of Forces Agreement between Germany and the U.S., you must be a U.S. citizen or citizen of a NATO country with a U.S. permanent resident card in order to be eligible for NAF employment. Citizens of Germany (including dual citizenship if Germany is one of the countries) as well as "ordinarily resident" US citizens are not eligible for NAF employment per SOFA agreement. If not already in the commuting area, must be able to verify the ability to arrive before a firm job offer can be sent.

Pre-Employment Preferences

• Business Based Action
• Family Member Preference
• Military Spouse Preference
• Outside Applicant Veteran
• Spouse/Widow/Parent of Veteran
• Transition Hiring Preference

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.

Qualifying Experience

Applicant must have experience in general clerical or cashier work of any kind in which the applicant has demonstrated ability to perform satisfactorily in handling multiple tasks and providing quality customer service. Experience must have demonstrated the ability to resolve common arithmetic problems, and to make change when receiving payment from customers. Must be able to read, speak, and write English. Must meet state and legal age requirement for sale of alcoholic beverages. Must be able to satisfactorily complete a National Agency Check with Inquiries (NACI).

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution in order to qualify.

Foreign Education

Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

Employment Type

OTHER