Guest Services Representative

U.S. Air Forces, Europe; Ramstein-Miesenbach; On-site; EUR 15,000 - 22,000; Full time

Job summary

U.S. Air Forces, Europe in Ramstein, Germany seeks a dedicated Guest Services Representative for the Ramstein Lodging Facility.

You will manage reservations, assign rooms, issue keys, and assist guests with various needs while ensuring security and accurate cash handling. The role includes posting charges, preparing daily cashier reports, and maintaining cleanliness and customer service standards in the front desk area.

Qualifications

• Experience in guest services or hospitality preferred.
• Ability to handle cash transactions accurately.
• Ability to work 20-40 hours per week.
• Foreign education evaluation required if education completed abroad.

Responsibilities

• Receive and confirm room reservations by letter, telephone, email, or personal contact.
• Register and assign rooms, issue keys, and escort guests as needed.
• Post charges to patrons' accounts and balance with control records; process payments and checkout statements.
• Prepare cashier's reports and daily activity reports; maintain room status.

Skills

Guest service

Cash handling

Record keeping

Education

Foreign education evaluation

Tools

Property management system

Job description

About the position: This position is Non-appropriated Fund (NAF) and is located at the Ramstein Lodging Facility, Ramstein AB, Germany. This position may offer logistical support. Receives and confirms room reservations by letter, telephone, email, or personal contact. Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed.

Key Responsibilities

Receives and confirms room reservations by letter, telephone, email, or personal contact. Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed. Ensures that only authorized patrons use government-sponsored quarters. Calculates and posts charges to patrons' accounts and balances totals with control records. Accepts payment, makes change, and presents departing guests checkout statements.

Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report. Maintains current checkout list. Maintains and sells sundry sales items to patrons. Maintains a professional appearance and demeanor at all times. Ensures required information is received from guest and entered into guest folio. Prints backup reports from property management system. Ensures housekeeping status of rooms is updated.

Records and notifies appropriate person/organization of maintenance problems reported by guests. Ensure front desk area and lobby remains clean. Process Night Audit procedures and close credit card machines nightly. Maintains the lost and found program. Ensures that customer service is the first priority. Performs other related duties as assigned.

Requirements & Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution in order to qualify. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program.

It is your responsibility to provide such evidence when applying.

Which agency is hiring for this position?

This position is with U.S. Air Forces, Europe, Department of the Air Force.

What is the salary for this position?

The posted pay range is $15 – $15/hr.

What is the application deadline?

Applications close on 2026-11-06.

What is the work schedule?

This is a 20-40 Hours per Week position.

Who is eligible to apply?

This position is open under the 'Public' hiring path.

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Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-24 · Not affiliated with or endorsed by OPM or USAJOBS.gov