GUEST RELATIONSHIP MANAGERS REQUIRED IN EUROPE

Muskan Malik Hiring For Flight To Sucess Immigration; Deutschland; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A leading company is seeking Guest Relationship Managers in Germany and other European locations. The role involves welcoming guests, managing front desk operations, and ensuring high levels of guest satisfaction. Freshers in management are also encouraged to apply. Join us to enhance guest experiences and contribute to our success.

Qualifikationen

• Management freshers are encouraged to apply.

Aufgaben

• Greet and welcome guests, ensuring a positive first impression.
• Manage guest check-ins and check-outs efficiently.
• Handle complaints and resolve guest concerns quickly.

Kenntnisse

Customer Service

Communication

Problem Solving

Ausbildung

Bachelor's Degree

Jobbeschreibung

Job Opportunity: Guest Relationship Managers

We are currently looking for Guest Relationship Managers in Europe, specifically in Sweden, Portugal, and Germany, under the opportunity card visa.

Please contact us via call or email for more details.

Note: Management freshers are also encouraged to apply.

Major Responsibilities:

1. Greet and Welcome Guests: Provide a warm, professional welcome at arrival and ensure a positive first impression.
2. Manage Guest Check-ins and Check-outs: Ensure smooth and efficient front desk operations.
3. Handle Complaints and Issues: Resolve guest concerns quickly and effectively, aiming for satisfaction.
4. Maintain Guest Records: Update guest profiles and preferences in the CRM or hotel management system.
5. Coordinate with Departments: Liaise with housekeeping, food & beverage, and other teams to meet guest needs.
6. Personalize Guest Experience: Use guest data to offer personalized services and recommendations.
7. Upsell Services and Amenities: Promote hotel services such as spa, dining, and premium rooms to enhance revenue.
8. Collect and Analyze Guest Feedback: Monitor satisfaction through surveys, reviews, and direct feedback.
9. Follow-Up Post-Stay: Send thank-you notes or surveys and handle any follow-up concerns.
10. Train and Support Frontline Staff: Guide junior team members in delivering high standards of guest service.