Guest Relations Supervisor (Russian-speaker)

Accor Hotels; München; Vor Ort; EUR 35.000 - 55.000; Vollzeit

Zusammenfassung

Accor Hotels seeks a guest-facing professional to embody the brand's core values and enhance guest experiences in luxury hospitality. Candidates should possess strong leadership skills, exceptional communication abilities, and a relevant degree, alongside experience in a similar role. Flexibility to ensure guest satisfaction is key in this engaging work environment.

Qualifikationen

• Minimum of 3 years in a guest-facing role within luxury hospitality.
• Supervisory experience appreciated.
• Familiarity with multicultural environments.

Aufgaben

• Conduct house tours, escort guests and ensure VIP standards.
• Handle guest complaints according to company standards.
• Promote Inter-Hotel sales and maintain high service standards.

Kenntnisse

Exceptional interpersonal and communication skills

Proactive and resourceful

Detail-oriented

Strong leadership capabilities

Flexible and adaptable

Strong written and verbal communications in English

Ausbildung

Bachelor’s degree in Hospitality Management

Business Administration

Related field preferred

Jobbeschreibung

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

• Live and project the goal, philosophy, vision, mission and core values of the company.
• Conduct house tours / site inspection and special room drops for VIP’s.
• Escorts all arriving guests to their respective rooms and suites.
• Escorts external guests to their destination.
• Checked all VIP rooms prior to arrival and ensures that the correct standard (allocations, amenities and special requests) is maintained.
• Promote Inter-Hotel sales and in-house facilities.
• Handle guest complaints and feedback according to Raffles standards ensuring necessary actions, follow up and recording are done.
• Ensure Loyal Guestsconsistently receive all benefits, repeat guests and other VIP’s receive special recognition and service

Qualifications

Work Environment:

• High visibility and engagement in guest-facing areas.
• Flexibility to work evenings, weekends, and holidays as required by the operation.

Skills and Attributes

• Exceptional interpersonal and communication skills.
• Proactive and resourceful, with a strong ability to resolve challenges effectively.
• Detail-oriented with a passion for delivering unique guest experiences.
• Strong leadership capabilities, with the ability to inspire and motivate a team.
• Flexible and adaptable, with a forward-thinking and innovative mindset.
• Strong written and verbal communications in English; additional languages are a plus.

Education and Experience

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.
• Minimum of 3 years in a guest-facing role within luxury hospitality, with supervisory experience.
• Familiarity with multicultural environments and experience serving high-profile clients.