Guest Relations Shiftleader

Radisson Hotel Group; Hamburg; Vor Ort; EUR 30.000 - 50.000; Vollzeit

Zusammenfassung

Join a forward-thinking hotel group as a Guest Relations Shift Leader, where your passion for exceptional service will shine. You will play a vital role in ensuring every guest has a memorable experience, working collaboratively with a dedicated team. This role offers a permanent contract with numerous benefits, including discounts at Radisson hotels, free meals, and diverse career opportunities. Be part of a company recognized as one of the best employers in the travel industry, where your contributions truly matter.

Leistungen

Permanent employment contract

Team rates for friends & family

30% discount on food and drinks

Free meals in staff restaurant

Extra day off around birthday

Bonus payment for service

Access to employee benefits portal

Net referral bonus

Free accommodation for relocating staff

Access to online training courses

Qualifikationen

• Experience in guest relations is beneficial but not essential.
• Strong communication skills and a proactive work style are key.

Aufgaben

• Supports the smooth running of the guest relations department.
• Maximizes guest satisfaction and comfort through timely responses.

Kenntnisse

Guest Relations

Communication Skills

Problem Solving

IT Systems

Proactive Work Style

Jobbeschreibung

Can you be our guests’ superhero? Is guest service your ultimate passion? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!

Our first class Guest Relations Team is the heart of the house, providing a warm welcome and a happy smile, where we strive to deliver a hospitality experience that exceeds expectations and creates memorable moments for our guests.

As Guest Relations Shift Leader, you will join a team passionate about delivering exceptional service, believing that anything is possible while having fun in all that we do!

Aufgaben

1. Supports the smooth running of the guest relations department, ensuring all aspects of the guest journey and experience are delivered to the highest level.
2. Works as part of a team to maximize guest satisfaction and comfort, providing positive and timely responses to guest inquiries and resolving problems.
3. Takes responsibility for assigned duties and tasks, ensuring all work is completed professionally and promptly.
4. Delivers on departmental plans and objectives, achieving hotel initiatives and targets.
5. Collaborates with immediate supervisor to control costs and inventory, and to attain productivity and performance levels.
6. Builds and maintains effective working relationships while promoting company culture and values.
7. Ensures adherence to legislation, planning, delivering, and documenting due diligence activities for internal and external audits, with follow-up as needed.

Qualifikation

1. Experience in guest relations is beneficial but not essential.
2. Hands-on approach with a proactive work style.
3. Commitment to delivering exceptional guest service with a passion for hospitality.
4. Ability to find creative solutions and take ownership of duties.
5. Personal integrity and a drive for excellence.
6. Experience working with IT systems across various platforms.
7. Strong communication skills.

Benefits

• A permanent employment contract.
• Team rates for you and your friends & family at all Radisson Hotels.
• 30% discount on all food and drinks at Radisson hotels.
• Free meals in the staff restaurant (taxable monetary benefit).
• An extra day off around your birthday.
• A bonus payment and a 'Yes I Can!' gold pin for every fifth year of service.
• Access to the employee benefits portal with discounts and regional offers.
• Net referral bonus for recommending new hires.
• Payment for guests you bring into our loyalty program.
• One overnight stay as a guest in your hotel, including dinner and breakfast, within 4-6 months of joining.
• Free accommodation in our hotel for the first month if relocating from another city.
• Access to over 2000 online training courses via Radisson Academy.
• Diverse career opportunities worldwide.
• Opportunities to gain experience in other hotels and broaden your horizons.
• Recognition as Forbes' 3rd best employer in the Travel and Leisure category 2023.

Join us in our mission to make every moment matter for our guests and be part of the most inspired hotel company in the world. At Radisson Hotel Group, we believe people are our greatest asset. If you share this ambition, start your journey with us.