Growth & Account Manager - DACH (AI x Greentech)(m/f/d)

Reonic; Berlin; Vor Ort; EUR 50.000 - 75.000; Vollzeit

Benefits dieser Stelle

Gym membership

Coffee

Regular team events

MacBook

Zusammenfassung

Reonic is seeking a results-oriented Customer Success Manager in Berlin to help build a stable, growing customer base for our renewable tech platform. This full-time, on-site role requires C2 German and fluent English, with a focus on delivering long-term value and driving adoption among B2B customers.

You will onboard customers, partner with Support, Product and Engineering, and lead strategic projects to expand revenue and strengthen relationships.

Qualifikationen

• German at C2 level is required.
• Experience in B2B customer success or support.
• Experience in a high-growth startup environment.
• Technical background in engineering or top-tier business school.

Aufgaben

• Own customer success and drive revenue growth.
• Onboard customers and enable them to implement Reonic effectively.
• Partner cross-functionally with Support, Product, and Engineering to accelerate adoption.
• Drive Net Revenue Retention by expanding, renewing, and strengthening relationships.
• Lead strategic projects to drive Reonic's growth and innovation.

Kenntnisse

C2 German

English proficiency

B2B CS experience

Startup experience

Technical background

Jobbeschreibung

Do you thrive in fast-paced, hard-working and purpose-driven environments? If you're ready to use your skills to help build a stable customer base that changes the world for the better, then look no further - we want YOU!

Please note that for this role, C2 German proficiency is required. This is a full-time, on-site position based in Berlin.

What You’ll Do

• Own customer success and revenue growth: Continuously improve customer experience, streamlining and improving our processes.
• Onboard customers: Act as a trusted product expert and business partner, empower them to implement Reonic in the most efficient way.
• Partner cross-functionally: Collaborate with Support, Product, and Engineering to accelerate adoption, drive usage, and identify market opportunities.
• Drive Net Revenue Retention (NRR): Uncover opportunities to expand, renew, and strengthen customer relationships.
• Lead strategic projects: Plan and implement projects that drive Reonic's growth and innovation

What Makes You a Great Fit

• Resilient, driven, and passionate about helping customers realize long-term value — you thrive on a challenge.
• Experience in B2B customer service or success, with a strong emphasis for customer facing interactions.
• Experience in high growth start up environment.
• Technical background e.g. (industrial-) engineering, or top tier business school degree.
• Excellent communication abilities in German and English.

Why Join Us?

• Be part of one of the fastest growing VC-backed startup in Germany with 3000+ satisfied B2B customers.
• A vibrant, collaborative office culture where great ideas happen face-to-face - we're a full in-person team (5 days/week) in a beautiful Berlin office near Hackescher Markt.
• Enjoy opportunities for personal and professional growth.
• Embrace the freedom to innovate and make quick changes in a dynamic team.
• Perks include gym membership, coffee, regular team events, MacBook and more.
• Receive competitive pay.

About Reonic

At Reonic, we’re on a mission to simplify renewable technology with our B2B solutions for solar, storage, and heat pumps. Backed by top-tier investors and trusted by 3000+ business customers, we’re growing fast - and we need YOU to help us accommodate our new and existing customers.