Growth Account Manager DACH

mobilexpense; Deutschland; Vor Ort; EUR 70.000 - 110.000; Vollzeit

Benefits dieser Stelle

Bonus

Zusammenfassung

Mobilexpense is growing a dedicated Growth Account Management function to drive expansion across the DACH market. You will own expansion revenue, collaborate with Customer Success, and lead commercial conversations with existing customers to increase product adoption and value.

You will work with cross-functional teams to analyze usage data, create structured engagement plans, and build scalable playbooks for proactive growth.

Qualifikationen

• 4+ years of experience in Commercial Account Management or Customer Success B2B SaaS roles
• Experience managing commercial customer relationships and escalations
• Proven track record of growing existing accounts through upsell or cross-sell
• Strong consultative communication and negotiation skills
• Experience in identifying upsell opportunities based on CRM data and customer insights
• Native German speaker with professional English proficiency
• Strong analytical thinking and AI proficiency

Aufgaben

• Own expansion ARR growth across your customer portfolio
• Identify upsell, cross-sell, and expansion opportunities
• Lead commercial conversations from opportunity through negotiation and close
• Develop account growth strategies for your assigned customers
• (Co-)Manage customer escalations
• Translate customer success into commercial growth opportunities
• Ensure a seamless customer experience throughout the expansion journey
• Shape the future of Account Management by defining best practices

Kenntnisse

German (native)

English proficiency

Consultative selling

Negotiation

CRM data analysis

Account growth

Relationship management

Tools

HubSpot

Jobbeschreibung

Help Our Customers Grow and Grow with Them

At Mobilexpense, we're on a mission to simplify expense management for finance teams, HR departments, and employees across Europe.

Trusted by more than 3,000 customers, we're entering an exciting new phase of growth. While winning new customers remains important, we believe some of our biggest opportunities already exist within our customer base.

That's why we're building a dedicated Growth Account Management function.

As a Growth Account Manager, you'll work closely with Customer Success to identify expansion opportunities, strengthen customer relationships, and help our customers get even more value from Mobilexpense.

If you're passionate about consultative selling, relationship management, and building long-term commercial partnerships, we'd love to meet you.

The Opportunity

As Growth Account Manager, you'll own the commercial growth of an existing portfolio of customers across the DACH market.

Working alongside Customer Success Managers, you'll identify expansion opportunities, lead commercial conversations, renew contracts and help customers adopt additional products, features, and services that create measurable business value.

This is not a reactive account management role.

You'll proactively analyze customer data, identify buying signals, create structured engagement plans, and build a scalable account growth motion that helps both your customers and Mobilexpense succeed.

You'll also play an important role in defining how Account Management evolves as we continue to scale our commercial organization.

What You'll Do

Drive Expansion Revenue

• Own expansion ARR growth across your customer portfolio

• Identify upsell, cross-sell, and expansion opportunities

• Lead commercial conversations from opportunity through negotiation and close

• Consistently achieve expansion revenue targets

• Develop account growth strategies for your assigned customers

• (Co-)Manage customer escalations

Partner With Customer Success

• Work closely with Customer Success Managers to identify commercial opportunities

• Participate in regular account reviews and success planning

• Translate customer success into commercial growth opportunities

• Ensure a seamless customer experience throughout the expansion journey

Build a Proactive Growth Motion

• Analyse customer usage, CRM insights, and commercial data to uncover new opportunities

• Conduct regular business reviews and strategic check-ins with customers

• Develop structured touchpoint plans together with Customer Success

• Create scalable playbooks for customer engagement and expansion

Shape the Future of Account Management

• Help define best practices for customer growth

• Improve processes, reporting, and account planning

• Share customer insights with Product, Marketing, and Sales

• Contribute to building a high-performing commercial organization

Who You Are

You enjoy building lasting customer relationships, but you're equally motivated by commercial results.

You naturally spot opportunities others overlook and enjoy helping customers discover additional value.

You combine strong relationship-building skills with commercial curiosity and a structured way of working.

What would the ideal candidate bring

• 4+ years of experience in Commercial Account Management or Customer Success B2B SaaS roles

• Experience managing commercial customer relationships and escalations

• Proven track record of growing existing accounts through upsell or cross-sell

• Strong consultative communication and negotiation skills

• Experience in identifying upsell opportunities based on CRM data and customer insights

• Native German speaker with professional English proficiency

• Strong analytical thinking and AI proficiency: all team members are expected to demonstrate strong analytical capabilities and make smart use of AI tools, whatever helps them work smarter and drive results in their role.

Nice to Have

• Experience working closely with Customer Success teams

• Additional SaaS or subscription business experience

• Experience using HubSpot or similar CRM platforms

• Background in HR Tech, FinTech, Expense Management, ERP, or related software

What's in it for you?

• Build a new function. This is an opportunity to help shape how Account Management operates within a growing European SaaS company. Your ideas, processes, and experience will directly influence how we engage and grow our customer base.

• High ownership: you'll have the freedom to develop your own account strategies, identify opportunities, and build scalable ways of working together with Customer Success.

• Make a visible impact: your success directly contributes to customer growth, revenue expansion, and long-term company success.

• Work across the business: collaborate daily with Customer Success, Product, Marketing, Sales, and Leadership in a highly international environment.

• Grow with us: as Mobilexpense continues to scale, there will be opportunities to expand your responsibilities or specialize further.

• Get rewarded: benefit from a competitive salary and performance-based bonus partially focused on expansion ARR growth

• A place to make an impact. You'll join a company where commercial thinking, ownership, and collaboration are valued and where you'll have the opportunity to shape the future of customer growth. If you're excited by the idea of combining relationship management with commercial growth, and you want to help build the next generation of customer expansion at Mobilexpense, we'd love to hear from you!

Why Join Mobilexpense?

We're not a giant enterprise. We're a growing B2B SaaS scale-up with 3,000+ customers and big ambitions. Here, you'll be empowered to build, test, and own your growth engine - without red tape or layers of approvals.

• Work with a diverse, international team (27 nationalities, 47% female representation)

• Direct access to leadership, flat structure, high transparency

• Offices in Belgium, Netherlands, Germany, Sweden, Portugal, and Romania

• A clear mission: make life easier for finance teams, HR, and employees across Europe

Welcome to Mobilexpense where your skills drive progress and innovation.