Group Technical & Customer Standards Manager

The Compleat Food Group; Deutschland; Hybrid; EUR 78,000 - 107,000; Full time

Benefits offered by this job

Salary sacrifice schemes

33 days annual leave

Retail discounts

Free product handouts

EV charging points

GroceryAid access

Wellbeing resources

Online LMS learning

Career development and mentoring

Job summary

The Compleat Food Group is seeking a Group Technical & Customer Standards Manager to lead customer relationships and ensure food safety compliance across branded, food service and B2B channels. This hybrid role involves collaborating with cross-functional teams to raise technical standards and safeguard customer trust.

You will interpret complex technical data, drive audits, and shape standards, policies and training across multiple sites, while building strong partnerships with key retailers

Qualifications

• Experience in Technical, Quality or Food Safety roles in food manufacturing.
• Strong knowledge of customer technical standards, retailer codes of practice, BRCGS requirements and food safety legislation.
• Experience managing customer technical relationships and influencing stakeholders at all levels.
• HACCP, traceability, allergen management, supplier assurance and quality management systems.
• Ability to interpret technical data and identify risks, trends and improvement opportunities.
• Excellent communication and relationship-building skills.
• Proactive, organised with the ability to manage multiple priorities.
• Experience across multiple sites or complex manufacturing operations advantageous.

Responsibilities

• Lead and manage technical relationships with key customers across Food Service, B2B and Compleat Brands.
• Act as main contact for customer technical teams and build collaborative relationships.
• Ensure customer, legal, food safety and compliance requirements are communicated and implemented.
• Coordinate customer audits, visits, technical reviews and action plans.
• Work with Technical, Quality, Operations, Commercial and Procurement to resolve issues and maintain confidence.
• Monitor technical performance, identify trends, risks and opportunities for improvement.
• Support development and implementation of customer standards, policies and technical ways of working.
• Communicate customer codes of practice and training requirements across the business.
• Analyze and trend customer and branded performance data for improvements and celebrate success.
• Support technical escalations and represent the business in customer meetings when required.

Skills

Stakeholder management

Food safety

Technical analysis

Communication

Multi-site operations

Allergen management

HACCP

Quality management systems

Education

Food Safety Level 4

Job description

Group Technical & Customer Standards Manager

Group Technical & Customer Standards Manager

Hybrid/Flexible Working | UK Travel Required

At The Compleat Food Group, we're on a mission to create food to feel good. As our business continues to grow, we're looking for a Group Technical & Customer Standards Manager to join our central Technical team and play a key role in managing customer relationships, food safety standards, compliance and technical performance across our branded, food service and B2B channels.

This is a fantastic opportunity for an experienced technical professional who enjoys building strong customer relationships while driving high standards across a complex, multi-site food manufacturing business.

What You'll Be Doing

Reporting to the Central Technical Operations Director, you'll act as the primary technical contact for our Food Service, B2B and Compleat Brands customers, ensuring technical requirements are understood, communicated and delivered across the business.

Key responsibilities include:

• Leading and managing technical relationships with key customers across Food Service, B2B and Compleat Brands.
• Acting as the main point of contact for customer technical teams and building trusted, collaborative relationships.
• Ensuring customer, legal, food safety and compliance requirements are effectively communicated and implemented.
• Coordinating customer audits, visits, technical reviews and associated action plans.
• Working closely with Technical, Quality, Operations, Commercial and Procurement teams to resolve issues and maintain customer confidence.
• Monitoring technical performance, identifying trends, risks and opportunities for continuous improvement.
• Supporting the development and implementation of customer standards, policies and technical ways of working.
• Managing the communication of customer codes of practice, technical standards and training requirements across the business.
• Analysing and trending customer and branded performance data to identify improvement opportunities and celebrate success.
• Supporting technical escalations and representing the business in customer meetings when required.

What We're Looking For

We're looking for someone who combines strong technical expertise with excellent stakeholder management skills.

You'll ideally have:

• Experience within Technical, Quality or Food Safety roles in a food manufacturing environment.
• Strong knowledge of customer technical standards, retailer codes of practice, BRCGS requirements and food safety legislation.
• Experience managing customer technical relationships and influencing stakeholders at all levels.
• A solid understanding of HACCP, traceability, allergen management, supplier assurance and quality management systems.
• The ability to interpret technical data and identify risks, trends and improvement opportunities.
• Excellent communication and relationship-building skills.
• A proactive, organised approach with the ability to manage multiple priorities.
• Experience working across multiple sites or complex manufacturing operations would be advantageous.

Desirable Qualifications

• Food Safety Level 4

Why Join Us?

At The Compleat Food Group, you'll be part of a business that's ambitious, innovative and committed to delivering high-quality food products to customers across the UK. You'll work with passionate colleagues, have the opportunity to influence technical standards across the Group, and play a key role in protecting and enhancing customer relationships.

AtThe Compleat Food Group, we believe our people are the heart of our success. That’s why we offer a wide range of benefits designed to support your lifestyle, wellbeing, and career growth:

• Salary Sacrifice Schemes- including Electric Vehicles, Home & Tech, Cycle to Work, and SMART Pension
• 33 days’ annual leave(including bank holidays) with the option to purchase extra
• Access toenhanced retail discountsonline and in-store
• Free product handoutsacross our sites, so you can sample and enjoy our delicious products first hand
• EV charging points- available at selected sites
• 24/7 access toGroceryAidfor free financial, emotional, and practical support
• Physical Wellbeing Hub- free on-demand exercise programmes, online classes and multiple gym discounts
• Free diet & nutrition advicewith access to thousands of meal plans and healthy recipes
• Online wellbeing support- from mindfulness to lifestyle resources
• Financial wellbeing tools- including mortgage calculators, budgeting tools, and financial aid
• Access to apersonalised online learning platform (LMS)
• Formal and informal trainingopportunities tailored to your role
• Performance Development Plansand regularCareer Conversations
• Industry leading company Mentoring Schemeto add depth and really support your career journey
• Recognition throughClub Compleatrewards portal

Community & Culture

• 2 paid volunteering daysper year to give back to causes that matter to you
• Charity initiativesand fundraising events
• Team socialsto connect and celebrate together
• Employee networks & support groups - including Women @ Compleat
• New baby giftfor new parents

What You Should Know About How We Recruit

At The Compleat Food Group, we believe great teams are built on difference. We create an inclusive, respectful environment where everyone feels safe, supported, and are able to be themselves at work. We’re proud to be an equal opportunities employer and are committed to Fairness, Equity, Inclusivity, and Respect. If you need a reasonable adjustment at any stage of our recruitment process, just let us know, we’ll support you — confidentially and with care. We hire the best people for our roles, not the same people. Whoever you are, wherever you’re from, we focus on what you do and the impact you could make in our business. Our recruitment process is fair, accessible, and designed to give everyone an equal chance. You’ll also find benefits that support people at every life stage, plus active internal networks — including Women @ Compleat, LGBTQIA+, and Neurodiversity

Recruitment Agencies:

We have a small, active and trusted Preferred Supplier List to assist us if required. We do not acknowledge any speculative CVs or unsolicited candidate introductions. We only accept CV submissions for roles released to you directly by our Talent Acquisition team.