Group Desk Coordinator, Sales Operations EMEA

Wyndham Hotels & Resorts; Berlin; Vor Ort; EUR 30.000 - 60.000; Vollzeit

Zusammenfassung

An established industry player is seeking a Group Desk Coordinator to join its dynamic team in Berlin. This role is pivotal in managing group and MICE-related inquiries, ensuring efficient processing and follow-up to drive sales conversions. The ideal candidate will possess strong organizational and communication skills, with a proactive approach to multitasking in a fast-paced environment. By supporting the Sales Operations team, you'll play a key role in enhancing client relationships and operational efficiency. If you have a passion for hospitality and thrive in collaborative settings, this opportunity is perfect for you.

Qualifikationen

• University diploma required; hospitality or business education is a plus.
• Prior experience in hospitality or fast-paced environments is essential.

Aufgaben

• Coordinate group/MICE leads and manage inquiries effectively.
• Utilize Salesforce and other tools to support lead management.

Kenntnisse

Strong Communication Skills

Organizational Skills

Multitasking

Deadline Management

Service Mindset

Interpersonal Skills

Ausbildung

University diploma or equivalent

Further education in hospitality or business

Tools

Salesforce

Cvent MICE

Microsoft Office Suite

Opera

Delphi

SynXis

HRS

Jobbeschreibung

Wyndham Hotels & Resorts is now seeking a Group Desk Coordinator, Sales Operations EMEA to join our team in Berlin, Germany.

Job Summary

The Group Desk Coordinator, Sales Operations EMEA is an integral part of the Wyndham Sales Organisation team, managing diverse administrative duties and projects. They act as the central point of contact for all group/ MICE-related leads across the Wyndham Sales Group & MICE EMEA team. The role is essential in ensuring the efficient and timely processing of enquiries by coordinating with hotels. Its primary focus is to support Wyndham Sales EMEA – Group & MICE teams by coordinating incoming leads, tracking them in relevant systems, and ensuring active follow-up with hotels and clients to help drive conversion and revenue. The Coordinator is expected to work closely with internal teams and hotel partners, ensuring clear communication and smooth execution throughout the enquiry process. They are required to understand the Group and MICE segment, ideally having previous experience in hotel group sales and meeting coordination roles. Familiarity with group business dynamics, strong organisational skills, and a follow-through mindset are essential to succeed in this position. In addition to core responsibilities, they may assist with regular and ad hoc tasks, as directed by the line manager and based on business needs.

Responsibilities

Group & MICE Sales “Lead Catcher”

1. Act as the 'lead catcher' for the Wyndham Sales EMEA – Group & MICE teams, providing centralised coordination and support throughout the lead management process.
2. Coordinate incoming requests, communicate with internal teams, hotels, and customers, and ensure all sales leads are submitted accurately and on time via the appropriate systems.
3. Maintain oversight of the shared inbox and manage the Group & MICE leads queue efficiently, ensuring all enquiries are acknowledged, tracked, and actioned appropriately.
4. When the Wyndham Sales EMEA – Group & MICE teams are out of office for business travel or other reasons, provide back-up support by handling Group & MICE enquiries. This also applies to the Regional Sales teams when requested.
5. Work closely with the EMEA Wyndham Sales Group & MICE team, Global Account Services (GAS), and other internal stakeholders to gather the necessary information and resources for processing leads.
6. Liaise with hotel teams to ensure accurate and timely responses to enquiries.
7. Support Wyndham Sales EMEA – Group & MICE teams with quarterly/ monthly data collection and tracking (CARS) of purposed leads.

System & Data Update

1. Utilise internal and external tools such as Salesforce, Wyndham Community, Cvent MICE, and others to manage lead data and support hotels and clients throughout the process.
2. Ensure accuracy and completeness of information entered in systems, and support process improvements and system clean-up activities.
3. Support Wyndham Sales EMEA – Group & MICE teams with data entry and maintenance in Salesforce and other relevant platforms.

Communication

1. Serve as a key point of contact between Wyndham Sales, GAS, and hotel teams for all Group & MICE-related enquiries.
2. Clarify lead requirements, identify suitable hotel options, collect hotel responses, and coordinate timely submissions to clients.
3. Keep stakeholders informed on status, updates, and any issues requiring escalation.

Deadline Management & Follow-Up

1. Monitor all lead-related deadlines and ensure timely responses of the hotels by proactively following up with hotels and the GAS teams, account owners and clients.
2. Track each lead from submission to closure, ensuring visibility and accountability across all stages.

Group & MICE Sales “Segment Support”

1. Provide segment-level administrative support to the Global Sales EMEA – Group & MICE Team Leader and wider seller team, including:

• Preparing reports based on client and hotel data.
• Collating, processing, and entering data from hotels into Salesforce.
• Supporting various segment-level projects and initiatives.
• Handling other business-related tasks as required.

Sales Operations Support

1. Work closely with the Sales Operations Manager EMEA to support sales operations functions.
2. Collaborate on the project management side of sales operations, ensuring effective execution of processes related to Group & MICE segment.
3. Work closely with leadership to identify opportunities for growth and improvement.

Personal Development

Take responsibility for personal and professional development in preparation for “next level” responsibilities.

Complexity

This role involves a moderate level of decision-making, primarily related to the coordination and tracking of Group & MICE leads. Most tasks are recurring or will be clearly defined by Wyndham Sales EMEA– Group & MICE teams. Day-to-day autonomy is limited, with key decisions aligned with established processes and in coordination with account owners and internal teams. The Coordinator does not have any direct supervisory responsibilities. They are expected to become confident in using key sales tools and systems (e.g., Salesforce and Cvent), supporting hotels and internal stakeholders by answering process-related questions and troubleshooting common issues. While the role is mainly operational, it requires a proactive, detail-oriented mindset and the ability to work independently within defined guidelines. Administrative support for the wider team may be required on an ad-hoc basis.

Scope/ Financial Responsibility

This role does not manage a dedicated budget but is expected to manage personal travel and expenses responsibly in line with the company policy. The Coordinator will hold a key support function, maintaining professional relationships with internal teams, clients, and hotel partners, and acting as a brand ambassador for Wyndham Hotels & Resorts in the EMEA region.

Abilities/ Key Competencies/ Skills

1. Support-Oriented: Demonstrates a strong service mindset to assist Sales EMEA teams and external stakeholders.
2. Deadline-Driven: Performs well under pressure with excellent time and priority management skills.
3. Flexible & Adaptable: Comfortable working in a dynamic environment, embracing new tasks and evolving responsibilities.
4. Fast Learner: Quickly grasps new tools, systems, and procedures with minimal guidance.
5. Multitasking: Manages multiple time-sensitive requests efficiently and effectively.
6. Strong Communicator: Excellent written and verbal communication skills; confident in liaising with hotels, clients, and internal teams.
7. Matrix Navigation: Navigates complex organisational structures with ease and clarity.
8. Interpersonal Skills: Collaborates well across cultures, teams, and backgrounds.
9. Reliable: Takes ownership of tasks, follows through, and consistently delivers results.
10. Team Player: Works with a collective goal in mind and contributes positively to the team environment.
11. System-Savvy: Comfortable using tools such as Excel, Word, Outlook, PowerPoint, Adobe, Salesforce, Cvent MICE, Delphi, Opera, SynXis, and HRS.

Experience/ Certificates/ Education

1. University diploma or equivalent required; further education in hospitality or business is a plus.
2. Prior experience in the hospitality industry or a fast-paced environment is essential.
3. Working knowledge of Group & MICE lead handling at the hotel or sales support level.
4. Experience using tools, such as Salesforce, Cvent MICE, Opera, Delphi, SynXis, and HRS, is highly valued.
5. Background in hotel-level administration, sales support, or coordination is preferred.
6. Experience working with cross-functional and global teams is a strong asset.
7. Minimum of two years’ experience using Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) is required.
8. Experience with database management and reporting is a plus.
9. Familiarity with account coordination or basic account management is helpful.
10. Project coordination skills and a strong interest in technology and process tools are advantageous.
11. Fluency in English is mandatory; German proficiency is preferred to support local engagement.
12. Willingness and ability to travel within EMEA and internationally as needed.

Organisational Relationships

The incumbent will be based in our office in Berlin, Germany, reporting directly to the Sales Operations Manager EMEA. They will play a key role in driving the success of our Group & MICE Wyndham Sales segment in the EMEA region.

COMPANY OVERVIEW:

Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

Employment Status: Full-time