Global Trainer - Unity (f/m/d)

Siemens Mobility; Erlangen; Hybrid; EUR 55.000 - 85.000; Vollzeit

Zusammenfassung

Siemens Healthineers in Erlangen invites applications for a Global Trainer – Unity (f/m/d) to design and deliver role-based training for end users, key users, and local trainers across multiple deployment waves, both virtually and in person. You will conduct Train The Trainer sessions and ensure alignment with the global ServiceNow curriculum while collaborating with regional teams.

The role requires deep understanding of ITSM processes, strong communication across time zones, and willingness to

Qualifikationen

• Master’s degree in Business, Information Systems, Education, or related field; or Bachelor’s with relevant experience.
• Extensive delivery of technology training in a global environment.
• Familiar with ServiceNow or similar ITSM/ESM platform.

Aufgaben

• Facilitate interactive, role-based training sessions (virtual and in-person) for end users, key users, and local trainers across deployment waves.
• Conduct Train The Trainer sessions to prepare regional and country trainers.
• Deliver training aligned with the global ServiceNow curriculum and provide feedback for curriculum improvement.
• Adapt materials for local processes, languages, and regulations with country deployment teams.
• Maintain deep understanding of ServiceNow functionalities and workflows (Incident, Change, Request, Knowledge, Asset, HR, etc.).
• Support go-live readiness, hypercare, and refresher training as needed.
• Travel globally about 50% of the time.

Kenntnisse

Adult learning principles

Digital learning delivery

Travel readiness

Virtual training tools

LMS systems

Cross-country rollout

Ausbildung

Master’s degree in Business / Information Systems / Education

Bachelor’s degree plus experience

Tools

ServiceNow knowledge

ITSM/ESM familiarity

Jobbeschreibung

Do you want to help create the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sounds interesting?

Then come and join our Customer Services team as Global Trainer – Unity (f/m/d).

This position will be located in Erlangen, Germany or Malaysia.

Choose the best place for your work – Within the scope of this position, it is possible, in consultation with your manager, to work mobile (within Germany) up to an average volume of 60% of the respective working hours.

Even more flexibility?Mobile working from abroad is possible for up to 30 days a year under certain conditions and in selected countries.

Your tasks and responsibilities:

• Facilitate interactive, role-based training sessions (virtual and in-person) for end users, key users, and local trainers as part of global deployment waves.
• Conduct Train The Trainer (TTT) sessions to equip regional and country-level trainers with the knowledge and tools needed to deliver localized training effectively.
• Deliver training aligned with the global ServiceNow curriculum and provide feedback to the curriculum development team for continuous improvement.
• Partner with country deployment teams to adapt materials and delivery methods to local business processes, languages, and regulations.
• Maintain deep understanding of ServiceNow functionalities, workflows, and business processes (e.g., Incident, Change, Request, Knowledge, Asset, HR, etc.).
• Work closely with the global ServiceNow implementation team, change management, and communications functions to ensure training aligns with deployment timelines and readiness milestones.
• Monitor attendance, learner engagement, and post-training feedback to assess effectiveness and recommend improvements.
• Support go-live readiness, post-go-live hypercare, and refresher training sessions as needed.
• You hold a Master’s degree in Business, Information Systems, Education, or related field and have many years of experience in delivering technology training in a global environment.
• Alternatively, you have a Bachelor’s degree in an equivalent field with additional years of experience in the area.
• Preferably, you are familiar with ServiceNow or a similar ITSM/ESM platform.
• You possess experience in working in large-scale, multi-country rollout projects.

Your attributes and skills:

• You possess strong knowledge of adult learning principles and digital learning delivery methods.
• You are willing to travel globally about 50% of the time.
• You can simplify complex technical concepts for diverse audiences.
• You are skilled in virtual training tools and LMS systems.
• You have the ability to manage multiple priorities and collaborate across time zones.

Depending on the experience and qualifications background of the applicant, task enrichment into the area above the general pay scale is possible.

Our global team:

Siemens Healthineers is a leading global medical technology company. 73,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.

Our culture:

Our culture embraces different perspectives, open debate, and the will to challenge convention. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we invite you to take on new challenges, test your ideas, and celebrate success. Check our Careers Site at https://www.siemens-healthineers.com/de/careers

As an equal opportunity employer, we welcome applications from individuals with disabilities. #myabilityshs

Siemens Healthineers Germany was awarded the Great Place to Work® certificate.