Global Trainer - Unity (f/m/d)

Siemens AG; Erlangen; Hybrid; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

Siemens Healthineers is seeking a Global Trainer - Unity to deliver role-based training sessions (virtual and in-person) across regions. The role supports global deployment waves and trains regional trainers to deliver localized content.

You will manage the ServiceNow curriculum, adapt materials for local processes, and collaborate with deployment teams to ensure timely readiness. A Master's or Bachelor's degree plus extensive training experience is required.

Qualifikationen

• Master's degree with extensive global technology training experience.
• Bachelor's degree with substantial training experience in a global environment.
• Familiarity with ServiceNow or ITSM/ESM platforms.
• Experience in large-scale, multi-country rollout projects.

Aufgaben

• Facilitate interactive, role-based training sessions (virtual and in-person) for end users, key users, and local trainers as part of global deployment waves.
• Conduct Train The Trainer (TTT) sessions to equip regional and country-level trainers with knowledge and tools.
• Deliver training aligned with the global ServiceNow curriculum and provide feedback for improvement.
• Partner with country deployment teams to adapt materials to local processes, languages, and regulations.
• Maintain deep understanding of ServiceNow workflows and business processes (Incidents, Changes, Knowledge, Asset, HR).
• Work with global ServiceNow team to align training with deployment timelines and readiness milestones.
• Monitor attendance and feedback to assess effectiveness and drive improvements.
• Support go-live readiness, post-go-live hypercare, and refresher training.

Kenntnisse

Adult learning principles

Digital learning delivery

Global training delivery

Multi-country rollout experience

ITSM/ESM familiarity

Travel 50% willingness

Ausbildung

Master's degree in Business/Information Systems/Education or related field

Bachelor's degree in related field

Tools

ServiceNow

LMS systems

Virtual training tools

Jobbeschreibung

Do you want to help create the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sounds interesting?

Then come and join our Customer Services team as Global Trainer - Unity (f/m/d).

This position will be located in Erlangen, Germany or Malaysia.

Choose the best place for your work - Within the scope of this position, it is possible, in consultation with your manager, to work mobile (within Germany) up to an average volume of 60% of the respective working hours.

Even more flexibility? Mobile working from abroad is possible for up to 30 days a year under certain conditions and in selected countries.

Your tasks and responsibilities:

• Facilitate interactive, role-based training sessions (virtual and in-person) for end users, key users, and local trainers as part of global deployment waves.
• Conduct Train The Trainer (TTT) sessions to equip regional and country-level trainers with the knowledge and tools needed to deliver localized training effectively.
• Deliver training aligned with the global ServiceNow curriculum and provide feedback to the curriculum development team for continuous improvement.
• Partner with country deployment teams to adapt materials and delivery methods to local business processes, languages, and regulations.
• Maintain deep understanding of ServiceNow functionalities, workflows, and business processes (e.g., Incident, Change, Request, Knowledge, Asset, HR, etc.).
• Work closely with the global ServiceNow implementation team, change management, and communications functions to ensure training aligns with deployment timelines and readiness milestones.
• Monitor attendance, learner engagement, and post-training feedback to assess effectiveness and recommend improvements.
• Support go-live readiness, post-go-live hypercare, and refresher training sessions as needed.

Your qualifications and experience:

• You hold a Master's degree in Business, Information Systems, Education, or related field and have many years of experience in delivering technology training in a global environment.
• Alternatively, you have a Bachelor's degree in an equivalent field with additional years of experience in the area.
• Preferably, you are familiar with ServiceNow or a similar ITSM/ESM platform.
• You possess experience in working in large-scale, multi-country rollout projects.

Your attributes and skills:

• You possess strong knowledge of adult learning principles and digital learning delivery methods.
• You are willing to travel globally about 50% of the time.
• You can simplify complex technical concepts for diverse audiences.
• You are skilled in virtual training tools and LMS systems.
• You have the ability to manage multiple priorities and collaborate across time zones.

Depending on the experience and qualifications background of the applicant, task enrichment into the area above the general pay scale is possible.

Our team :

Siemens Healthineers is a leading global medical technology company. 73,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.

Our culture:

Our culture embraces different perspectives, open debate, and the will to challenge convention. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That's why we invite you to take on new challenges, test your ideas, and celebrate success.

Check our Careers Site at https://www.siemens-healthineers.com/de/careers

As an equal opportunity employer, we welcome applications from individuals with disabilities.

Siemens Healthineers Germany was awarded the Great Place to Work certificate.